West Midlands Fire Service Crest

Contact West Midlands Fire Service

There's plenty of ways to get in touch with us and we welcome feedback from our communities.

Contact Form

The easiest way to get in touch with us is by using our contact form. You can submit a general enquiry, or a compliment, comment or complaint using this form. 

We've provided some buttons below to some of the areas of our service we are asked about the most.

Prefer to contact us by phone?

We appreciate that sometimes it's easier to speak to us by phone. 

You can contact our various departments, stations and teams directly, or if you're not sure, use our general contact number.

General Contact Number

03300 589 000
Contact a Fire Station or HQ directly

Safe and Well

0800 389 5525

Press Office

0121 380 6101

Fire Safety

0121 380 7500

Commercial Training

0121 380 6429

Frequently Asked Questions

We get asked a lot of questions by our communities on a range of subjects. 

You can search or browse through them here or visit our full frequently asked questions page to see more.



FAQ Categories

FAQ Categories
  • Safety (2)
  • Road Safety (8)
  • Reports and Administration (2)
  • Recruitment (15)
  • Home Safety (3)
  • Fire Safety (22)
  • Emergencies (5)
  • Contact (1)
  • Communities (8)

Can I join the fire service if I'm a reservist in the Royal Navy Reserve, the Royal Marine Reserve, the Army Reserve and the Royal Air Force Reserve?

Yes, absolutely.

We are a signatory of the Armed Forces Covenant and have policies in place to support those who are reservists or ex-serving personnel working for us.

We welcome applications from serving personnel or those who have served previously.

We recognise the value serving personnel, both regular and reserve, veterans, military families and cadet forces contribute to our organisation and the country. Therefore, will endeavour to uphold the key principles of the Armed Forces Covenant, which are:

  • no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen
  • in some circumstances special treatment may be appropriate especially for the injured or bereaved

You can see our full covenant pledge on the gov.uk website.

FAQ Category: 

I have a question about fire safety for my business or commercial premises, who do I contact?

We have extensive guidance and information about fire safety for businesses, commercial and residential properties (where those residential properties are high-rise or multi-occupancy) on our website.

Visit our fire safety page for general guidance, and information or to report a fire safety issue.

Visit our fire risk assessment page for guidance on understanding and completing fire risk assessments for your premises, if you're the responsible person.

For guidance around fire safety in residential properties where Article 24 of the Fire Safety Order (which applies in England) applies, visit our residential fire safety page.

For general hints, tips and links useful to businesses in keeping their premises safe from fire, visit our fire safety resources for businesses page.


FAQ Category: 

I want to support staff by providing cooking and food warming facilities – what should I put in place to ensure this can be done safely?

Make sure that only appliances designed for this purpose are used.

Camping equipment and BBQs (including disposable ones) should only be used in outdoor spaces appropriate for their use (i.e. not roofs and balconies) and should not be used to heat premises.

Ensure that any changes to the provision of cooking facilities are reflected in the premises’ fire risk assessment.

FAQ Category: 

Can I permit staff to sleep on my business premises?

We strongly discourage business owners from introducing a sleeping risk to premises by permitting anyone to sleep in a premises that is not designed to provide sleeping accommodation.

Business owners should be mindful to prevent unauthorised sleeping on the premises, such as employees who have not requested permission, or contract cleaning staff.

Further information on fire risk assessments for premises used as sleeping accommodation - which differ from normal commercial premises, can be found on the .gov website.

FAQ Category: 

What are the requirements for servicing, testing, and maintenance in areas of my premises which are only partly being used?

If your premises is in part use, the responsible person must ensure any fire safety systems for the protection of life are fully checked by a competent person as soon as possible when vacant areas are planned to be brought back into use, and ensure they are tested before occupation.

The routine testing and maintenance of all fire safety measures, to ensure they operate and perform as required in event of a fire, is essential in keeping people safe.  This includes in any areas that may temporarily be out of use as a cost-saving measure.

You should review your premises' fire risk assessment prior to the cessation of testing and maintenance of fire safety systems to ensure this does not cause additional risks.

If any doubt exists as to the purpose of any fire safety system that may not be maintained advice should be sought from a competent person and/or your local fire and rescue service.

FAQ Category: 
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