West Midlands Fire Service Crest

Contact West Midlands Fire Service

There's plenty of ways to get in touch with us and we welcome feedback from our communities.

Contact Form

The easiest way to get in touch with us is by using our contact form. You can submit a general enquiry, or a compliment, comment or complaint using this form. 

We've provided some buttons below to some of the areas of our service we are asked about the most.

Prefer to contact us by phone?

We appreciate that sometimes it's easier to speak to us by phone. 

You can contact our various departments, stations and teams directly, or if you're not sure, use our general contact number.

General Contact Number

03300 589 000
Contact a Fire Station or HQ directly

Safe and Well

0800 389 5525

Press Office

0121 380 6101

Fire Safety

0121 380 7500

Commercial Training

0121 380 6429

Frequently Asked Questions

We get asked a lot of questions by our communities on a range of subjects. 

You can search or browse through them here or visit our full frequently asked questions page to see more.



FAQ Categories

FAQ Categories
  • Safety (2)
  • Road Safety (8)
  • Reports and Administration (2)
  • Recruitment (14)
  • Home Safety (3)
  • Fire Safety (6)
  • Emergencies (5)
  • Contact (1)
  • Communities (8)

How can I get in touch about my pension?

We've detailed below information related to pensions for retired members of our service and how you can get information or contact us about them.

Fire Service pensions are payable monthly in advance on the first working day of each month.

Contact details for enquiries

Pension Payroll, Payslip, P60 Queries

Payroll Section
West Midlands Fire Service Headquarters Email: payrolls@wmfs.net
99 Vauxhall Road,
Birmingham B7 4HW

Telephone No. 0121 380 6972 / 6973 / 6155

Pension Benefit Enquiries / Death Notifications

Pension Section
West Midlands Fire Service Headquarters Email: pensions@wmfs.net
99 Vauxhall Road,
Birmingham B7 4HW

Telephone No. 0121 380 6727 / 6932 / 6933

Information about the firefighter's pension scheme can be found online at https://fpsmember.org/

For any other enquiries, please visit our contact page and submit a general enquiry.

Tax Queries

HM Revenue and Customs, Tel. 0300 200 3300
Birmingham Solihull Area Service, and ask for Birmingham Solihull Area

City Centre House,
30 Union Street, Fire Pensions

Tax Ref. No. 068/W103
Birmingham B2 4AD


How many firefighter training courses per year are there?

We operate a rolling recruitment programme, running five trainee firefighter courses a year.

We aim to recruit around 80 new firefighters annually to serve our communities.

Due to our rolling programme, our recruitment is always open currently and you can apply via our Become a firefighter page

FAQ Category: 

How do I report structures in an unsafe condition or fallen trees or debris?

Dangerous or unsafe structures or buildings

Call us immediately on 999 to report unsafe buildings/other structures and debris which pose a danger to anyone.

Unsafe cladding, advertising boards, roofing or other materials - if the issue can be corrected quickly and safely by the building owner or responsible person, they should attempt to do so.

Our attendance at structures which need making safe, but do not pose an immediate risk, may incur a special service call charge.

Fallen trees

If trees have fallen, or are likely to, and pose a risk to life or significant damage to property, report this via 999 immediately.

Report it to your local council if the tree is not a danger but is obstructing a path or roadway, traffic lights or road signage. Also, call the council if the tree is at risk of falling but not a danger to the public.

Here are the links to West Midlands councils’ information about reporting fallen or dangerous trees:

Birmingham City Council

Coventry City Council

Dudley Metropolitan Borough Council

Sandwell Metropolitan Borough Council

Solihull Metropolitan Borough Council

Wolverhampton City Council

Electricity, water and gas

If you've suffered a power loss due to a fallen tree or debris, you should report this to National Grid by dialling 105 - this is free on all networks. Do not call your electricity supplier. Electricity suppliers sell consumers energy and are not responsible for the power lines that connect to homes or businesses.

If damage has been caused to gas supply, meters or pipes, report this to the National Grid gas emergency line - 0800 111 999 

To report water leaks or water supply issues, contact Severn Trent via their website.

For any other utility issues such as phone, TV, broadband etc please contact your supplier.

FAQ Category:  ,

What are the rules for organising a fireworks display?

There is a great deal of advice, guidance and legislation that is relevant to safely operating firework displays.

Recently released are two guides, the Blue Guide and the Red Guide. These replace former Health and Safety Executive guides HSG 123 and HSG 124. The Red Guide is designed for those individuals who are not industry professionals. The Blue Guide is designed for skilled and competent firework display industry professionals.

We've linked the documents below for you. Please note, these documents are correct as of 08/10/21 but any updates since that time may not be reflected. It is the responsibility of individuals to seek out the most recent guidance and legislation to ensure they are operating safely and legally.

Blue Guide - Working together on firework displays

Red Guide - Giving your own firework display

You can find more information about firework licensing and what is required legally for the safe storage of fireworks on our explosives page.

Additional links to helpful guides and legislation around fireworks displays and what may be required are below.

Firework (Safety) Regulations 1997 - http://www.legislation.gov.uk/uksi/1997/2294/made
Firework (Safety) (Amendment) Regulations 2004 - http://www.legislation.gov.uk/uksi/2004/1372/made
Managing crowds safely: A guide for organisers at events and venues HSG154 - http://www.hse.gov.uk/pubns/books/hsg154.htm
Management of Health and Safety at Work Regulations 1999 - http://www.legislation.gov.uk/uksi/1999/3242/contents/made
Civil Aviation Authority CAP 736 - http://publicapps.caa.co.uk/docs/33/CAP736.PDF
Control of Noise at Work Regulations 2005 SI 2005/1643 - http://www.legislation.gov.uk/uksi/2005/1643/contents/made
Five steps to risk assessment Leaflet INDG163(rev2) - www.hse.gov.uk/pubns/indg163.pdf

FAQ Category: 

Should I keep my car doors locked when driving?

We're often asked if it's safe to keep your car doors locked when you're driving. Often the media reports it's safer to, to prevent carjacking or theft. But some people have concerns that this might impede our ability to rescue you if you're involved in an accident.

With many modern vehicles that feature auto-locking mechanisms, they typically are designed to release when a vehicle is involved in a collision. However, with older vehicles with manual locks, this isn't the case.
We can't advise people specifically what they should do, as it's your choice as the driver to decide what you feel is best. However, we can assure our communities that if anyone was involved in an accident, the door being locked wouldn't stop our crews from being able to get them out. Either through breaking windows or removing the door entirely, we have a range of techniques that would allow us to get you out safely, whether a door is locked or not.
FAQ Category: 
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram