Contact West Midlands Fire Service
There's plenty of ways to get in touch with us and we welcome feedback from our communities.
Contact form
The easiest way to get in touch with us is by using our contact form. You can submit a general enquiry, or a compliment, comment or complaint using this form.
We've provided some buttons below to some of the areas of our service we are asked about the most.
Prefer to contact us by phone?
We appreciate that sometimes it's easier to speak to us by phone.
You can contact our various departments, stations and teams directly, or if you're not sure, use our general contact number.
General Contact Number
03300 589 000Accounts
0121 380 6925Complaints
0121 380 6299Commercial Training
0121 380 6429Fire Safety
0121 380 7500Payroll
0121 380 6310Pensions
0121 380 6320Press Office
0121 380 6101Safe and Well
0800 389 5525Frequently Asked Questions
We get asked a lot of questions by our communities on a range of subjects.
You can search or browse through them here or visit our full frequently asked questions page to see more.
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FAQ Categories
If your smoke alarm is beeping intermittently, this normally means the battery is running low. It’s just a case of replacing the battery! If after doing this it’s still beeping, it may be that it’s faulty and you will need to organise a replacement. If you live in a rented property, your council, housing agency or landlord should be responsible for replacing this for you. If your fire alarm is a sealed unit with no replaceable battery, then either organise a replacement with the manufacturer (if within guarantee) or alternatively purchase a new one. If it was fitted by West Midlands Fire Service, please refer to the Fire Angel support site in the first instance to see if it’s a simple matter that can be resolved. If not, please contact us on 0800 389 5525 and we can organise an appointment for someone to replace it for you. If you are interested in one of our Safe and Well visits, where we can fit smoke alarms for free and do a general safety check on your home. To find out more and send us your details to book a visit, check out our Safe and Well area. If your alarm is going off as though there’s a fire, then regardless of whether you know what has caused it, you should dial 999 and ask for the fire service.
Following a review of the assessment of risk, responsible persons should make any necessary adjustments and ensure that residents are aware of the risk reduction measures for the premises and the actions they should take in the event of a fire. Residents should consider the risk of using alternative heating sources and discuss any concerns regarding staying warm etc with their landlord to ensure safe practices are in place. They can contact their responsible person/company/local authority to seek advice on the actions they should take to reduce risk and what to do in the event of a fire in their building. Residents can also review our safety advice for general home safety tips and may find the National Fire Chief Council’s Prevention cost of living toolkit leaflet useful.
We operate a continuous rolling recruitment programme, running four trainee firefighter courses a year. Our aim is to recruit around 80 new firefighters annually to serve our communities.
Our firefighters can sometimes organise visits for local community groups for them to find out more about our role, our equipment and vehicles and to give out general or specialised safety advice. Some of the groups we can organise visits with are Scouts, Beavers, religious and senior citizens groups. All visits, either by our crews or to our stations are subject to the availability of our crews, however, and formal educational visits to schools and operational activity would always take priority. To organise a visit by a fire crew or to one of our stations, please use the following contact details based on your area. Emails are preferred as our teams receive a lot of enquiries. Birmingham Coventry and Solihull Black Country
0121 380 7510
BhamOps.admin@wmfs.net
0121 380 7520
covsolops.admin@wmfs.net
0121 380 7530
BlackCountryOps.Admin@wmfs.net
We strongly discourage business owners from introducing a sleeping risk to premises by permitting anyone to sleep in a premises that is not designed to provide sleeping accommodation. Business owners should be mindful to prevent unauthorised sleeping on the premises, such as employees who have not requested permission, or contract cleaning staff. Further information on fire risk assessments for premises used as sleeping accommodation – which differ from normal commercial premises, can be found on the .gov website.