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Our Services

Safe and Well

Safe and Well visits are an important part of our prevention activity. They enable us to advise and educate on safety at home, with a particular focus on our most vulnerable residents.
Service Category: 

What's involved?

Safe and Well visits involve much more than just fitting smoke detectors.
Our visits, are carried out by operational firefighters, based at our 38 community fire stations, and usually take around an hour. We know there are strong links between health, well-being and lifestyle choices and the risk of fire. This is why, with the residents’ permission, we cover a range of topics with a link to fire risk, including:
  • smoking, alcohol, medication and drugs
  • mental health, dementia
  • mobility including slips, trips and falls
  • hoarding
  • loneliness and social isolation
  • healthy eating and lifestyles
  • home security
  • road safety

A handbook complements the visits, providing vital fire safety information, general safety and health or well-being advice. A copy is left with the household, along with information on any actions or referrals/signposting made by the visiting crew. These visits used to be called home safety checks or safety visits, so you may find them referred to as that in some leaflets or media.

Any firefighting crew attending a person's home for a Safe and Well visit will always carry their identity cards, and you should ask to see this before allowing them entry to your home.

A firefighter talking with an elderly gentleman in his home during a Safe and Well visit.

Who are they for?

We prioritise and target our Safe and Well visits, with a focus on the most vulnerable people in our communities.

Staff in our Home Safety Centre carefully assess each referral and identify people who most need the service.

If you’re not eligible for a visit, we’ll send you a copy of our Safe and Well handbook, which is packed with great advice on safety in the home.

You can also download the handbook by clicking on the link below.

If you are experiencing issues with an alarm we have fitted for you, check out the short troubleshooting guide also below. And, don’t forget to check out our website’s safety pages!

Fire Angel Smoke Alarm Troubleshooting

A short troubleshooting guide addressing some of the common concerns or issues with Fire Angel smoke detectors.

Safe and Well Booklet

This booklet, which often accompanies our Safe and Well visits, contains a wealth of information on keeping your home, family and yourself safe.

How to book

Find out if you qualify for one of our Safe and Well visits by completing our form and we’ll be in touch!

Or you can call our team for free on 08003895525

If you need an alarm for the hearing impaired or have any special requirements such as British Sign Language, please use the form in this section and you can tell us there. Our specialist team will then contact you.
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