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Accessibility Statement

Our accessibility statement outlines how accessible our website is and the accessibility features we provide.
Website terms, policies and cookies
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West Midlands Fire Service is committed to understanding and being responsive to the diverse needs of our communities and also to our Service's core values which enable the Service to provide the best working environment for our employees and the most effective and professional standards in service delivery. Our commitment to fulfilling the General and Specific duties placed upon us by the Equality Act 2010 and also meets the statutory requirements set out within the Act. We want everyone who visits the West Midlands Fire Service website to feel welcome and find the experience rewarding.

How accessible is our website?

To help us make the West Midlands Fire Service website a great experience for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.0 to measure our pages and content. We believe our site meets the AA standard for accessibility and constantly review content to ensure this is the case.

If you find any problems with accessibility or content on our website, please get in touch.

Additional features

To further improve the accessibility of our website, additional features such as British Sign Language are available on core pages such as safety information. Pages with British Sign Language Translation will have the BSL symbol located at the top of the page.

An alternative language system is also available, providing Google translation services across our entire website in 103 different languages. This can be accessed using the floating green plus symbol in the bottom left of our pages. Please note the translation services provided by Google are not controlled or endorsed by West Midlands Fire Service and as such we are not responsible for the accuracy of the translations. For further information, please contact us using the details below.

Letting us know

If you enjoyed using the West Midlands Fire Service website, or if you had trouble with any part of it, please get in touch. We'd like to hear from you in any of the following ways:

email us at
call us on 03300 589000

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