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Safety advice

Our safety advice pages have lots of information and tips on a range of different subjects to keep you safe. Browse the category you selected below, or click 'Visit our safety advice page' button to see them all.
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  • In an emergency (4)

999 BSL - UK Emergency Video Relay Service

999 BSL connects users to British Sign Language interpreters through an app or a web-based platform. They will relay the conversation to the emergency service/s.
Read more about 999 BSL - UK Emergency Video Relay Service
A woman holding the phone with a 999 BSL call in progress

First Aid

First aid can be crucial for saving someone's life in an emergency. Here's some basic first aid information that might help.
Read more about First Aid
A red first aid box

BT Relay Service

If you can’t make voice calls, there’s an emergency BT Relay Service you can use. You have to register via text or download the app before you can use it, so it's best to do that before you need it.
Read more about BT Relay Service
Fire Control staff member working at screens in the control room

Dialling 999 or 112

You always hope that an emergency will never happen to you. But if it does, dialling 999 and knowing what to say or do is important.
Read more about Dialling 999 or 112
A smart phone about to dial 999
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