In an emergency

Our safety advice pages have lots of information and tips on a range of different subjects to keep you safe at home, or in the garden.



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UK Emergency Alerts, showing a phone with an alert on.
UK Emergency Alerts
Emergency Alerts are messages sent to all compatible 4G and 5G mobile phones when there’s a danger to your life, health or property in the area you’re located.
View UK Emergency Alerts
A woman holding the phone with a 999 BSL call in progress
999 BSL – UK Emergency Video Relay Service
999 BSL connects users to British Sign Language interpreters through an app or a web-based platform. They will relay the conversation to the emergency service/s.
View 999 BSL – UK Emergency Video Relay Service
A red first aid box
First Aid
First aid can be crucial for saving someone's life in an emergency. Here's some basic first aid information that might help.
View First Aid
Fire Control staff member working at screens in the control room
BT Relay Service
If you can’t make voice calls, there’s an emergency BT Relay Service you can use. You have to register via text or download the app before you can use it, so it's best to do that before you need it.
View BT Relay Service
A smart phone about to dial 999
Dialling 999 or 112
You always hope that an emergency will never happen to you. But if it does, dialling 999 and knowing what to say or do is important.
View Dialling 999 or 112