Who are they for?
We prioritise and target our Safe and Well visits, with a focus on the most vulnerable people in our communities.
Staff in our Home Safety Centre carefully assess each referral and identify people who most need the service.
If you’re not eligible for a visit, the online home safety check portal (linked below) will still give you vital personalised information on how to keep you and your family safe at home.
You can also download our Safe and Well handbook below, which is packed with great advice on safety in the home.
If you are experiencing issues with an alarm we have fitted for you, check out the short troubleshooting guide also below. And, don’t forget to check out our website’s safety pages!
Fire Angel Smoke Alarm Troubleshooting
How to book
Initially, we ask you to complete the online referral through our provider, Safelincs. They worked with the National Fire Chiefs Council to provide a national online home safety check service.
This easy-to-follow online home fire safety check will take you through your home one room at a time and the simple questions will:
- Help you spot fire risks as you go around your home
- offer tips and advice on the steps you can take to reduce those risks
- provide you with a personalised fire safety action plan to help keep you and your household safe from fire.
Depending on the risk identified, you may be offered the option to submit your details to your ‘local fire and rescue service’. If you do and you’re based in the West Midlands, this information is securely shared with us and a member of our team will contact you to arrange an in-person Safe and Well visit.