Telephony / Broadband / WAN Contracts
Where applicable, we publish responses to requests under the Freedom of Information Act 2000. This one, Telephony / Broadband / WAN Contracts, is detailed below.
Other FOI's
WMFS OFFICIAL – NEW – FREEDOM OF INFORMATION REQUEST – FOI24100
Ref: FOI/24100
RE: FREEDOM OF INFORMATION ACT 2000 REQUEST
I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your Freedom of Information request.
Please find below a summary of our findings.
Request
Contract 1 – Telephony/Voice Services (Analogue, ISDN VOIP, SIP, Cloud)
1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
2. Telephony/Voice Services Spend – Please can you provide me with the annual spend
3.Telephony/Voice Services – Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
4.Telephony/Voice Services – Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
5.Telephony/Voice Services – Type of Lines – Please can you split the type of lines and users per each supplier? PSTN, Analogue, SIP, ISDN, VOIP, Cloud
6.Telephony/Voice Services Number of Lines / Channels / SIP Trunks/ Cloud based users- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
Contract 2 – Incoming and Outgoing of call services.
6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
Contract 3 – The organisation’s broadband provider.
11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
12.Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
Contract 4 – Contracts relating to Wide Area Network services, this could also include HSCN network services.
14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
15.WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
16.Contract Description: Please can you provide me with a brief description for each contract
17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.
18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.
Reply
This information is published on our website:
We have renewed with Unify/Maintel. Our broadband providers are Exponential-e and Daisy Communications, this contract is up for renewal in Feb 2025.
Our WAN is in contract for another two years as a minimum with Expereo, the initiation of the contract was Feb 2023.
If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.
For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW
Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.