Mobile Devices

WMFS OFFICIAL – NEW – FREEDOM OF INFORMATION REQUEST – FOI24096 

Ref: FOI/24096 

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST 

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your Freedom of Information request. 

Please find below a summary of our findings. 

Request 

I am contacting you to find out details about your mobile device estate and who is the correct person to contact about the device management. 

 
Can you please supply contact details of your IT and Digital team / Device procurement team that manages the mobile devices in your estate? 

Reply 

With regards for the contact details of responsible persons, WMFS operates a single point of contact policy and callers are directed via HQ general contacts on 0330 058 9000. The call will be directed to the person with responsibility for the specific service. There is a direct email address for suppliers making sales enquires email: procurement.enquires@wmfs.net. Furthermore, guidance from the Information Commissioner’s Office is as follows: 

• The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that: 

• There is a legitimate interest in disclosure; 

• The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e. the disclosure is necessary to that purpose); and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests. 

• You can find out more about FOI exemptions from the Information Commissioner’s Office. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with our decision. 

Request 

 
How many mobile devices are currently in use? 

Reply 

571 

Request 

 
What type of mobile devices are being used: manufacturer and model? 

Reply 

We have a mix across the service of both IOS & Android. IOS devices range from iPhone 12 – 15. Samsung devices range from A32’s to A53’s. We are in a process of standardising our devices. 

Request 

 
How are these mobile devices being repaired? 

Reply 

If the device is outside of warranty and due for upgrade, the phone will be replaced in line with the company standard. If a phone is physically damaged, we have insurance with our provider.  

If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.  

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW 

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.