Call Categories / Special Service Calls

FOI Number: 24007

Where applicable, we publish responses to requests under the Freedom of Information Act 2000. This one, Call Categories / Special Service Calls, is detailed below.

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Freedom of Information

Published on 11 March 2024

Ref: FOI/23007 

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST 

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your freedom of information request. 

Please find below a summary of our findings. 

Request 

I was just wondering if I would be able to have every single call category in West Midlands and what all incidents come under like special services calls . Alarms . Rtcs . Fires . And what types of incidents come under for example what a smell of burning call would come under and many more call types for regular stations and technical rescue 

Reply 

We manage incidents as Level 1 to 8. 

Acronyms: 

WMFS – West Midlands Fire Service 

SFRS – Staffordshire Fire & Rescue Service 

FS – Fire Safety 

PR – Persons Reported 

MTA – Marauding Terrorist Attack 

RTC – Road Traffic Collision  

MWAY – Motorway 

OB – Over Border  

SSC – Special Service Call 

USAR – Urban Search And Rescue 

NRFC – National Resilience Fire Control 

Our Incident Types and Incident Levels are listed below: – 

Incident Levels 

1 – Life & Property 

2 – Secondary Fires 

3 – Standby Incident 

4 – Revisit 

5 – Controlled Burning 

6 – Prevention 

7 – Safeguarding 

8 – Over Border Information Only 

Incident Level & Incident Type 

2 – ABANDONED CALL 

1 – AIRCRAFT GLIDER/MICROLIGHT sfrs 

1 – AIRCRAFT LARGE sfrs 

1 – AIRCRAFT LIGHT/MILITARY sfrs 

1 – AIRPORT – AIRCRAFT ACCIDENT/IMMINENT LEVEL 1 wmfs 

1 – AIRPORT – AIRCRAFT ACCIDENT/IMMINENT LEVEL 2 wmfs 

1 – AIRPORT – FULL EMERGENCY LEVEL 1 wmfs 

1 – AIRPORT – FULL EMERGENCY LEVEL 2 wmfs 

2 – ALARMS NON SLEEPING 

1 – ALARMS SLEEPING MANAGED 

1 – ALARMS SLEEPING NON MANAGED 

1 – ANIMAL IN WATER sfrs 

2 – ANIMAL LARGE 

1 – ANIMAL LARGE IN WATER wmfs 

2 – ANIMAL SMALL 

2 – ASSIST AMBULANCE 

2 – ASSIST POLICE 

1 – BIN FIRE INSIDE 

2 – BLEEPING SFRS SMOKE ALARM NON BLUE LIGHT sfrs 

1 – BOAT FIRE 

1 – BURNS 

2 – CANAL EMBANKMENT FIRE 

1 – CAR FIRE 

1 – CAR FIRE ELECTRIC sfrs 

1 – CARAVAN FIRE 

1 – CARBON MONOXIDE 

1 – CHIMNEY FIRE 

1 – CONFINED SPACE 

5 – CONTROLLED BURNING 

2 – CYLINDER 

5 – DEATH OF A FIREFIGHTER 

1 – DIM REQUEST 

2 – ELECTRIC SHOCK 

2 – EXERCISE 

1 – EXPLOSION 

1 – FACTORY FIRE 

1 – FARM FIRE 

1 – FIRE 

1 –  FIRE PR 

2 – FLOODING 

1 – FLOODING AFFECTING ELECTRICS 

2 – FS ISSUE 

1 – GARAGE FIRE 

1 – GAS LEAK 

1 – HAZ MATS ACCIDENTAL wmfs 

1 – HAZ MATS DELIBERATE wmfs 

1 – HAZ NATS sfrs 

1 – HOUSE FIRE 

1 – HOUSE FIRE PR 

5 – INFORMATION ONLY 

5 – INJURY TO FIREFIGHTER 

2 –  INSPECTION CALL 

2 – LATE FIRE CALL 

2 – LIFT 

2 – LOCK IN/OUT 

2 – LOSS OF 999 

1 – LOW RISE FIRE 

1 – LOW RISE FIRE PR 

2 – MALICIOUS 

1 – MASS DECONTAMINATION 

1 – METRO FIRE wmfs 

2 – METRO GRASS FIRE wmfs 

1 – METRO SSC wmfs 

1 – MODERN SLAVERY/HUMAN TRAFFICKING wmfs 

2 – MOTORBIKE FIRE 

5 – MOTORWAY CLOSURES 

1 – MTA 

1 – MWAY HAZMATS 

1 – MWAY RTC 

1 – MWAY RTC PR 

1 – MWAY SECONDARY FIRE 

1 – MWAY SPILLAGE 

1 – MWAY SSC 

1 – MWAY VEHICLE FIRE LARGE 

1 – MWAY VEHICLE FIRE SMALL 

8 – OB SPATE INFORMATION ONLY 

1 – PERSON ON FIRE 

1 – PIPELINE 

2 – POSTBOX FIRE 

6 – PREVENTION 

1 – PRISON 

1 – PUBLIC DISORDER 

1 – PYLON FIRE 

1 – RADIATION 

2 – RAILWAY EMBANKMENT FIRE 

1 – RTC 

1 – RTCPR 

7 – SAFEGUARDING INCIDENT 

2 – SECONDARY FIRE 

1 – SHED FIRE 

2 – SKIP FIRE 

1 – SMELL OF BURNING 

1 – SMOKE DETECTOR 

2 – SMOKE IN AREA 

2 – SPATE INCIDENT 

2 – SPILLAGE 

2 – SSC 

3 – STANDBY 

2 – STANDING CROP FIRE sfrs 

2 – STAYSAFE 

2 – STRUCTURE IN A DANGEROUS CONDITION 

1 – SUB STATION FIRE 

1 – TALL BUILDING CHUTE sfrs 

1 – TALL BUILDING CHUTE wmfs 

1 – TALL BUILDING FIRE PR sfrs 

1 – TALL BUILDING FIRE PR wmfs 

1 – TALL BUILDING FIRE sfrs 

1 – TALL BUILDING FIRE wmfs 

1 – TALL BUILDING SMOKE DETECTOR 

5 – TEST ALARMS 

2 – TEST INCIDENT 

1 – THATCHED FIRE sfrs 

1 – TRAIN FIRE 

1 – TRAIN SSC 

1 – VEHICLE FIRE LARGE 

1 – VEHICLE FIRE SMALL 

1 – WATER RESCUE INCIDENT 

This is the criteria for informing Tech Rescue.  The Duty Tech Rescue Advisor is informed and will and inform Fire Control of the resources that will attend the incident. 

Tech Rescue Advisor Incidents   

Informing Criteria   

·         Requests to move bariatric patients  

·         Large Animal Rescue   

·         Water Rescue Incidents  

·         Operation Plato/MTA/Extreme Threat incidents  

·         Requests for USAR Deployment via NRFC  

·         Collapsed Structures  

·         *Rescues from height*  

·         Confined space incidents  

·         On request from Incident Commander 

More Information on Special Service Calls can be found here: https://www.wmfs.net/legal-terms-policy/fire-and-rescue-services-act-2004-and-special-service-calls-policy/ 

If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.  

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW 

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF. 

Please note: Due to a migration and ensuring the accessibility of our policies and documents where possible, not all documents referenced in our FOI's are available. If you require a copy of a document referenced in our FOI's which is not linked below or is in a format that is not accessible to you, please email contact@wmfs.net.