Lift/Elevator Related Incidents

FOI Number: 24002

Where applicable, we publish responses to requests under the Freedom of Information Act 2000. This one, Lift/Elevator Related Incidents, is detailed below.

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Freedom of Information

Published on 2 February 2024

WMFS OFFICIAL – NEW – FREEDOM OF INFORMATION REQUEST – FOI24002 

Ref: FOI/24002 

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST 

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your freedom of information request. 

Please find below a summary of our findings. 

Request 

Provide the figures in plain numbers, not percentages. 
 
1) How many times was the West Midlands Fire Service called out to lift/elevator-related incidents in 2023? (1st Jan-31st Dec) 
 
1a) How many of these total call outs required the fire service to rescue, or help to rescue, one or more parties stuck in a lift/elevator? 
 
1b) How many of these total call outs were deemed as an emergency by the fire service? 
 
1c) How many of these total call outs were deemed as a non-emergency by the fire service? 
 
2) How many times was the West Midlands Fire Service called out to lift/elevator-related incidents in 2022? (1st Jan-31st Dec) 
 
2a) How many of these total call outs required the fire service to rescue, or help to rescue, one or more parties stuck in a lift/elevator? 
 
2b) How many of these total call outs were deemed as an emergency by the fire service? 
 
2c) How many of these total call outs were deemed as a non-emergency by the fire service? 

Reply 

This information is exempt under Section 21 of the Freedom of Information Act 2000 as this information is reasonably accessible to the requestor. The information can be found on the Birmingham Observatory website at the following link:  

https://www.cityobservatory.birmingham.gov.uk/@west-midlands-fire-service/wmfs-incident-data-since-2009 
 
Please filter on the ‘ssc_type’ column, looking for values starting with ‘Lift release’.  

Currently the data goes up to March 2023, this will then be updated after the close of the financial year. 

Please note our focus is exclusively on responding to emergency situations. Sometimes, what is initially interpreted as an emergency by fire control may, upon our arrival at the scene, turn out to be a situation that no longer requires emergency intervention. If, upon receiving a call, we do not deem the incident to be an emergency, we will direct the caller to the lift owner or the operator of the specific building for further assistance. 

If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.  

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW 

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF. 

Please note: Due to a migration and ensuring the accessibility of our policies and documents where possible, not all documents referenced in our FOI's are available. If you require a copy of a document referenced in our FOI's which is not linked below or is in a format that is not accessible to you, please email contact@wmfs.net.