ICT Procurement

FOI Number: FOI23079

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Freedom of Information

Published on 5 July 2023


Ref: FOI/23079 


I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your freedom of information request. 

Please find below a summary of our findings. 


Mobile phones 

1.Who is your current mobile phone provider? 

2.How many mobile connections? 

3.When is the contract up for renewal? 

4.How long do you contract for (24 or 36 months)? 

5.The email address of the primary contact for this contract? 


1. EE, although we do have some a small number of connections with Vodafone. 

2. 1282 connections 

3. EE is due to end in June 2024. The Vodaphone contract is rolling.  

4. Normally new contracts will be 3-5 years, depending on the framework terms. 

5. Please see Privacy Notice below 


SIP Trunking 

1.Have you implemented SIP? 

2.If yes, when does the contract expire? 

3.Who is your SIP provider? 
4.The email address of the primary contact for this contract? 


1. Yes 

2. Contract expires December 2023 

3. Gamma Telecom Ltd 

4. Please see Privacy Notice below 


Team Licences 

1.Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences? 

2.If not, is that something you are considering? 


1. M365 F3, E3 and E5 Licenses – we utilise direct calling within Teams 



1.What is your current telephony system? 

2.How many users of the telephony system? 

3.When is the contract up for renewal? 

4.The email address of the primary contact for this contract? 


1. Atos Unify PBX 

2. 858 

3. Contract expires June 2024 

4. Please see Privacy Notice below 

Privacy Notice 

With regards for the contact details of responsible persons, WMFS operates a single point of contact policy and callers are directed via HQ general contacts on 0330 058 9000. The call will be directed to the person with responsibility for the specific service. There is a direct email address for suppliers making sales enquires email: procurement.enquires@wmfs.net. Furthermore, guidance from the Information Commissioner’s Office is as follows: 

  • The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that: 
  • There is a legitimate interest in disclosure; 
  • The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e. the disclosure is necessary to that purpose); and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests. 
  • You can find out more about FOI exemptions from the Information Commissioner’s Office. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with our decision. 

If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.  

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW 

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF. 

Please note: Due to a migration and ensuring the accessibility of our policies and documents where possible, not all documents referenced in our FOI's are available. If you require a copy of a document referenced in our FOI's which is not linked below or is in a format that is not accessible to you, please email contact@wmfs.net.