Please visit our website Privacy Policy to see the privacy policy for our website.
You can also view our organisational privacy policy.
Where applicable, we publish responses to requests under the Freedom of Information Act 2000. This one, 22072 - Software Solutions, is detailed below.
Freedom of Information
Ref: FOI/22072
RE: FREEDOM OF INFORMATION ACT 2000 REQUEST
I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your freedom of information request.
Please find below a summary of our findings.
Request
Enterprise Resource Planning Software Solution (ERP):
Primary Human Resources (HR) and Payroll Software Solution:
For example, ITrent, ResourceLink, HealthRoster; software of this nature
The organisation’s primary corporate Finance Software Solution:
For example, Agresso, Integra, Sapphire Systems; software of this nature.
1. Name of Supplier: Can you please provide me with the software provider for each contract?
2. The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.
5. Annual Spend: What is the annual average spend for each contract?
6. Contract Duration: What is the duration of the contract please include any available extensions within the contract.
7. Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
8. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
9. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.
Reply
This information is exempt under Section 21 of the Freedom of Information Act 2000 as this information is reasonably accessible to the requestor. The information can be found on West Midlands Fire Service website at the following link:
Request
Primary Human Resources (HR) and Payroll Software Solution:
For example, ITrent, ResourceLink, HealthRoster; software of this nature
The organisation’s primary corporate Finance Software Solution:
For example, Agresso, Integra, Sapphire Systems; software of this nature.
3. Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.
Please also list the software modules included in these contracts.
4. Number of Users/Licenses: What is the total number of user/licenses for this contract?
10. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).
Reply
3. System Support for HR solution, Finance/Procurement & Payroll systems
4. We purchased 1701 licences
10. With regards for the contact details of responsible persons, WMFS operates a single point of contact policy and callers are directed via HQ general contacts on 0330 058 9000. The call will be directed to the person with responsibility for the specific service. There is a direct email address for suppliers making sales enquires email: procurement.enquires@wmfs.net. Furthermore, guidance from the Information Commissioner’s Office is as follows:
Request
Primary Customer Relationship Management Solution (CRM):
For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature.
1. Name of Supplier: Can you please provide me with the software provider for each contract?
2. The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.
5. Annual Spend: What is the annual average spend for each contract?
6. Contract Duration: What is the duration of the contract please include any available extensions within the contract.
7. Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
8. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
9. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.
10. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).
Reply
We have our own in-house CRM system
If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.
For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW
Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
Please visit our website Privacy Policy to see the privacy policy for our website.
You can also view our organisational privacy policy.
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website and user experience.
Please enable Strictly Necessary Cookies first so that we can save your preferences!
Cookie Policy for West Midlands Fire Service
This is the Cookie Policy for West Midlands Fire Service, accessible from www.wmfs.net.
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use them and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of our site's functionality.
For more general information on cookies, please read "What Are Cookies".
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that if you have no concerns about our use of cookies that you accept them, however, you have the right to decline but it may affect your access to our site, or how it displays or functions.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site.
The Cookies We Set
Third-Party Cookies
We also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter on our website.
More Information
Hopefully, this policy makes our use of cookies clear and how you can find out more information about them. To speak to us about our use of cookies or to get further information please contact us:
More information about our Organisational Privacy Policy