Where applicable, we publish responses to requests under the Freedom of Information Act 2000. This one, , is detailed below.


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Freedom of Information

Published on 6 October 2021

Ref: FOI/21103


I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your freedom of information request.

Please find below a summary of our findings.

The organisation’s contract information relating to the following corporate software/enterprise applications: ERP, CRM, HR, Payroll, Finance 


Software Supplier: Can you please provide me with the software provider for each contract?




Software Brand 


Enterprise Resource Management, Human Capital Management & Supplier Chain Management within Oracle


Contract Description: Please do not just state two to three words can you please provide me detail information about this contract and please state if upgrade, maintenance and support is included. 


Oracle Fusion is a group, of software applications developed by Oracle. The applications are designed to integrate together and provide greater efficiency with business functions and operations, upgrade, maintenance and support is included. Licence contract for HCM, ERP & SCM. Support for Guided Learning.


Number of Users/Licenses: What is the total number of user/licenses for this contract? 


A number of modules to support Oracle purchased maximum licences procured were 1705


Annual Spend: What is the annual average spend for each contract?

Contract Duration: What is the duration of the contract please include any available extensions within the contract.
Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.


This information is exempt under section 21 of the Freedom of Information Act 2000 as this information is reasonably accessible to the requestor. Information concerning our contracts can be found on our transparency and local transparency reports on West Midlands Fire Service website at the following link: https://www.wmfs.net/about-us/documents/ 


Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract


With regards for the contact details of ICT Manager, who is the person within the organisation responsible for this software contract, WMFS ICT Department operates a single point of contact policy and callers are directed to the ICT Service Desk via HQ Reception on (0121) 380 6067. The call will be directed to the ICT Service Desk and allocated to the ICT specialist with responsibility for the specific service.

The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that:

  • there is a legitimate interest in disclosure;
  • the legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e. the disclosure is necessary to that purpose); and,
  • the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests.

If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW.

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Please note: Due to a migration and ensuring the accessibility of our policies and documents where possible, not all documents referenced in our FOI's are available. If you require a copy of a document referenced in our FOI's which is not linked below or is in a format that is not accessible to you, please email contact@wmfs.net.