Where applicable, we publish responses to requests under the Freedom of Information Act 2000. This one, , is detailed below.
Other FOI's
Ref: FOI/21008
RE: FREEDOM OF INFORMATION ACT 2000 REQUEST
I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your freedom of information request.
Please find below a summary of our findings.
Telephony System
Request
What is your current telephony system?
Reply
West Midlands Fire Service’s current telephony system is Atos Openscape Voice
Request
How many users of the telephony system?
Reply
West Midlands Fire Service has 1200 users of the telephony system
Request
When is the contract up for renewal?
Reply
The contract is up for renewal in May 2021
Request
Are you considering or interested in Microsoft Teams Voice (Direct Routing)?
Reply
Microsoft Teams Voice has already been implemented
Request
Current annual spend?
Reply
WMFS current annual spend is £25000
Request
The name (separately) and email address of the primary contact for this contract?
Reply
With regards for the contact details of the primary contact for the telephony system contract, WMFS ICT Department operates a single point of contact policy and callers are directed to the ICT Service Desk via HQ Reception on (0121) 380 6067. The call will be directed to the ICT Service Desk and allocated to the ICT specialist with responsibility for the specific service.
Mobile phone contracts
Request
Who is your current mobile phone provider?
Reply
The current mobile phone provider is EE
Request
How many mobile connections?
Reply
West Midlands Fire Service has 899 connections
Request
When is the contract up for renewal?
Reply
Jan 2021
Request
How long do you contract for (24 or 36 months)?
Reply
Our contacts are for 24 month for individual connections
Request
Current annual spend?
Reply
West Midlands Fire Service annual spend is £120,000
Request
The name (separately) and email address of the primary contact for this contract?
Reply
With regards for the contact details of the primary contact for the mobile phone provision, WMFS ICT Department operates a single point of contact policy and callers are directed to the ICT Service Desk via HQ Reception on (0121) 380 6067. The call will be directed to the ICT Service Desk and allocated to the ICT specialist with responsibility for the specific service.
Crown Commercial Services frameworks
Request
Do you procure through the Networks Services 2 framework? (RM3808 previously RM1045) If not, how do you procure mobiles and telecommunication services/solutions? –
Reply
West Midlands Fire Service procures through the Networks Services 2 framework using RM3808
If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.
For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW
Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.