Contact West Midlands Fire Service

There's plenty of ways to get in touch with us and we welcome feedback from our communities.

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Contact form

The easiest way to get in touch with us is by using our contact form. You can submit a general enquiry, or a compliment, comment or complaint using this form. 

We've provided some buttons below to some of the areas of our service we are asked about the most.

Book a free Safe and Well visitReport a fire safety issueRequest a fire report or incident report
Enquiries, compliments, comments and complaints

In order to direct your to the correct team, please provide the below details, as best you can, giving us the location this happened, the time, date and any other relevant details.

If you're not sure on the exact time, an estimate is fine.

If you're reporting the deliberate setting of a fire that is happening now. Please do not continue with this form.

Dial 999 and report it to us immediately.

Youth programmes

If you'd like to contact our Youth Services team regarding programmes to support young people at higher risk of offending or showing challenging behaviour, you can find out more at https://www.wmfs.net/our-services/youth-services/, or continue with this form and we'll send your enquiry directly to them.

Reporting arson

If the fire has already happened and is out, then you should report the crime to the police. We recommend doing this either via 101 or, in the West Midlands, via West Midlands Police online chat service.

Reporting bonfires that are out of control or unattended

Please do not continue with this form. Dial 999 and report the fire to us immediately.

Reporting bonfires under control and attended.

If the bonfire is under control and someone is with it, then regrettably, the fire service cannot attend. If your complaint is regarding smoke, or regular bonfires by a neighbour or business premises, you need to contact your local council.

Please visit our FAQ, which contains contact details for all local councils in the West Midlands here: https://www.wmfs.net/faqs/how-do-i-report-a-bonfire/

Firefighter recruitment

If you have questions about the firefighter recruitment process, training, waiting times or other information, we highly recommend visiting our firefighter careers page at https://www.wmfs.net/careers/firefighter/ or our firefighter careers FAQ section at https://www.wmfs.net/careers/firefighter/firefighter-career-faqs/

If you've done this, and you still have questions, please provide your details in the next section and the team will contact you.

Please note, due to the high volume of enquiries, it can take 7-10 working days before you receive a reply.

Fire Cadets

All the information about our Fire Cadets, including how to apply, is available on our dedicated cadets page at https://www.wmfs.net/our-services/youth-services/fire-cadets/

If you've checked this page and still have questions, or would like to ask something else about Fire Cadets, please continue with this form.

Fire service crews attending community events, or school/nursery or college visits

Our crews, if they have the capacity, can sometimes attend community events such as open days, fete's, carnivals, fun days or schools and other venues and more to promote our community safety messages.

Attendance is always subject to emergency calls, which must take priority.

Please give a short description of the type of event, for example, a family fun day or fete
Please tell us the date, and time (approximate is fine is the time is not confirmed) of your event.

Fire Reports

We have a specific page on our website for you to get details about and request, fire or incident reports from us.

Please visit https://www.wmfs.net/our-services/incident-report/ and do not continue with this form.

If you have an enquiry about a fire report already requested, you can continue and provide us with your details.

Fire safety concerns

We have a specific page on our website for you to let us know about fire safety concerns at commercial, business, retail or similar premises.

Please visit https://www.wmfs.net/our-services/fire-safety/#report and do not continue with this form.

If you have an enquiry about a fire safety concern already raised, you can continue and provide us with your details.

Funerals, deaths of staff and similar

To contact us regarding a funeral, death of a current or former member of our staff or similar enquiries, please complete the details below as well as you can, and the relevant team will contact you.

Please provide the first name of the person you're contacting us about
Please provide the fsurname or family name of the person you're contacting us about

Smoke alarms

Please do not continue with this form. Dial 999 immediately and report this to us.

If there's an existing alarm, was it fitted by us?

If we fitted the smoke alarm and it is beeping, we may be able to arrange an appointment for someone to look at this. Please continue with this form and provide your details.

If we didn't fit the smoke alarm, then unfortunately, we cannot directly assist with this issue. You would need to contact an electrician, or a responsible person for your property if it's rented through your council, housing association or private landlord. Or, purchase a replacement alarm from a reputable retailer.

If you'd like to apply for a Safe and Well visit, where we fit smoke alarms for free, please visit https://www.wmfs.net/our-services/safe-and-well/

Please note, our visits are targeted at the most vulnerable in our communities, so not everyone qualifies for a free visit.

If you're a carer or a professional and would like advice, guidance or to book a visit by our crews to the property of someone you look after, please visit https://www.wmfs.net/safety/safety-advice-for-professionals-and-carers/

If you live in, or are responsible for, a rental property, then it is the landlord's responsibility to arrange for appropriate smoke and, where applicable, carbon monoxide alarms, in the property.

If you're a tenant, you should ask your landlord to do this.

Tenants or landlords can complete and online Safe and Well check, but it is still the landlord's responsibility to fit suitable alarms.

 

Reporting hydrant issues

If there's a problem with a hydrant in the West Midlands, you can report that to us.

We have a detail page on hydrants that gives more information, please visit https://www.wmfs.net/our-services/fire-hydrants/

To continue to report an issue with one, please complete the details below.

Informing us of controlled bonfires, burning or firework displays

It's often helpful for us to know of any large-scale bonfires, controlled burning or firework displays taking place. 

Please complete the details below.

Reporting immediately

To report something happening right now, please call our non-emergency number on 03300 589 000 to report this to us. This number is available 24/7.

There is no need to continue with this form once you've told us over the phone.

Please provide the date, and approximate time, if known.

Requesting letterbox protectors

You can request letterbox protectors to be fitted by us, if they are needed.

Please complete the details below.

Urgent fitting needed

If a letterbox protector is needed urgently, please call us immediately on 03300 589 000. This number is available 24/7.

If there is a serious, or potentially serious, threat to life dial 999.

There is no need to continue with this form once you've told us over the phone.

Media, press or communications enquiries

During office hours, our Corporate Communications team deal with any requests for media, press, television or radio interviews and more.

You can contact them directly on 0121 380 6101 or by email at press.enquiries@wmfs.net

Alternatively, provide the details of your enquiry on the next page and the team will respond during business hours.

Outside of business hours for enquiries around incidents, please contact our Fire Control team on 03300 589 000

If you still want to contact our team, and we will respond during business hours, click next.

Recruitment and careers other than firefighters

We advertise all non-firefighter roles on our dedicated jobs portal.

Each role advertised has a contact name and number for further enquiries, so please use this to get any information about specific roles.

For other general recruitment, work experience or other job enquiries, click 'next'.

Open days

All the details about our open days are on our events page. Please visit this to see any upcoming open days. If there are none listed, it will mean none are currently planned.

Most of our fire station open days occur during the summer months, so outside of this time, it's likely there will be no open days listed.

If you still want to contact us, click next.

Patches, badges and memorabilia

Unfortunately, the branding and logos on our uniforms are not separate but are part of uniforms for our operational staff. So we are unable to provide patches or badges with our service crest or logo. 

While we do have some items with our service logo on them that are issued free as part of events we host or may attend, we do not have the capacity to send out these items on an ad-hoc basis to individuals.

We apologise for any inconvenience.

If you still wish to make an enquiry, please continue with the form.

Requests for references

All requests for formal references should be directed to our People Support Services team, not individual line managers. 

Please complete the below details to request a reference.

Bookings for our Safeside educational centre

We have dedicated pages for our Safeside programmes that allow you to book visits for a school, college or community group.

Please visit https://www.wmfs.net/our-services/safeside-centre/ to learn more and enquire.

If you have an enquiry about an existing booking, or need more information. Please complete the details below.

Visiting fire stations

We welcome members of the public as well as schools and community groups to our fire stations.

Visits can be arranged through our administration team for the area. Please select the area that contains the station you'd like to visit below.

If you're not sure on the area, you can visit our fire stations page to identify the area first - https://www.wmfs.net/fire-stations/ (we recommend opening this link in a new tab so you don't lose this page).

Please provide your contact details below

If you have a preference, please select only one. If you are happy to be contacted by email or phone, you can select both.

Prefer to contact us by phone?

We appreciate that sometimes it's easier to speak to us by phone. 

You can contact our various departments, stations and teams directly, or if you're not sure, use our general contact number.

General Contact Number

03300 589 000
Contact a Fire Station or HQ directly

Safe and Well

0800 389 5525

Press Office

0121 380 6101

Fire Safety

0121 380 7500

Commercial Training

0121 380 6429

Frequently Asked Questions

We get asked a lot of questions by our communities on a range of subjects. 

You can search or browse through them here or visit our full frequently asked questions page to see more.

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FAQ Categories

FAQ Categories
  • Safety (2)
  • Road Safety (8)
  • Reports and Administration (2)
  • Recruitment (23)
  • Home Safety (3)
  • Fire Safety (22)
  • Emergencies (5)
  • Contact (1)
  • Communities (8)
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