A request for information about vision system – 17140

Ref: FOI/17140

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 19th December 2017

Please find below a summary of our findings.

Request

Does the West Midlands Fire Service use the Vision system in the Control Room to assist staff with mobilising fire appliances?

Reply

West Midlands Fire Service does use the Vision system.

Request

If so, for the years 2015, 2016 and 2017, how many faults with the Vision system have occurred, that affected mobilising a fire appliance? Please could you provide separate data sets for the three years?

Reply

2015: 2 faults

2016: 2 faults

2017: 2 faults

Request

For the years 2015, 2016 and 2017, how many times have crews raised a query or debrief, saying that the wrong appliance was sent to an incident as a result of the Vision system. (for example, that the closest available fire engine was not sent, or anything else that went wrong as a result of Vision).  Please could you provide separate data sets for the three years.

Reply

West Midlands Fire Service had no incident where the wrong appliance was sent to incident as a result of the Vision system therefore had no queries or debriefs.

If you have any queries about this email, please contact me.  Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

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