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I’d like a safety check on my home

We offer safety checks for your home, though we call them Safe and Well visits. If eligible, the visits involve a fire crew from your local station coming to your home, they’ll assess the fire safety in your property, your personal well-being and give you advice on keeping you safe.

They will also fit smoke alarms for free where they are needed and help you to write your escape plan.

To find out more about safe and well visits and to send us your details to book an appointment go to our Safe and Well area.


Can you fix hard wired smoke alarms?

For alarms that are hard-wired into a building (wired into the electricity) we, unfortunately, cannot offer advice or guidance as every system is different. If there are faults or issues with your alarm system and it is part of the property, you should consult either an electrician or alarm engineer. If the property is rented, the landlord or responsible company for the property should be contacted for guidance first.


My smoke alarm is beeping, what do I do?

If your smoke alarm is beeping intermittently, this normally means the battery is running low. It’s just a case of replacing the battery!

If after doing this it’s still beeping, it may be that it’s faulty and you will need to organise a replacement. If you live in a rented property, your council, housing agency or landlord should be responsible for replacing this for you. If your fire alarm is a sealed unit with no replaceable battery, then either organise a replacement with the manufacturer (if within guarantee) or alternatively purchase a new one.

If it was fitted by West Midlands Fire Service, please refer to the Fire Angel guide found below in the first instance to see if it’s a simple matter that can be resolved. If not, please contact us on 0800 389 5525 and we can organise an appointment for someone to replace it for you.

Fire Angel Smoke Alarm Troubleshooting

A short troubleshooting guide addressing some of the common concerns or issues with Fire Angel smoke detectors.

1.0 Download

If you are interested in one of our Safe and Well visits, where we can fit smoke alarms for free and do a general safety check on your home. To find out more and send us your details to book a visit, check out our Safe and Well area.

If your alarm is going off as though there’s a fire, then regardless of whether you know what has caused it, you should dial 999 and ask for the fire service.


My cat is up a tree, what do I do?

We don’t usually attend cats up trees. Most of the time they aren’t stuck, they could be scared or just enjoying the view!

If you are concerned about a cat up a tree, here are some simple tips to try first.

  • Try and coax it down – try gently calling or showing them treats, they might be tempted!
  • If coaxing doesn’t work, we’d recommend putting down some food or treats and leaving the area for a short time, so the cat can come down by itself
  • Use toys or a laser pointer – cats are known to love chasing things, try using some of their favourite toys or a laser pointer to tease the cat down
  • If none of the above works, put down the treats or food and then leave the cat for a minimum of 24 hours, if it wants to, it’ll come down by itself in this time.

If after 24 hours nothing has worked, call the RSPCA on 0300 1234 999. They will be able to give you further advice and if necessary, can send an officer to help you. The fire service will NOT attend cats up trees unless the RSPCA officer is there and they request our assistance formally through our control room.