Can you fix hard wired smoke alarms?

For alarms that are hard-wired into a building (wired into the electricity) we, unfortunately, cannot offer advice or guidance as every system is different. If there are faults or issues with your alarm system and it is part of the property, you should consult either an electrician or alarm engineer. If the property is rented, the landlord or responsible company for the property should be contacted for guidance first.

 

Can a Fire Safety Officer visit my business?

Fire safety officers cannot be ‘booked’ to visit your property for general inspections. Things like fire risk assessments are the responsibility of the business owner or responsible person for the premises.

If you require general advice or would like to report an issue with your business or other premises, please visit our Fire Safety section for more details. You’ll find the referral form on the bottom of the page to report an issue or general question.

For any urgent fire safety matters that are a genuine immediate risk to life, please dial 999 and ask for the fire service – an immediate risk to life would be a situation whereby a lack of fire safety would result in serious injury or death imminently if no action is taken.

 

Can you help with Fire Risk Assessments?

Whilst we wouldn’t directly assist with a fire risk assessment for your business premises, there is government provided advice which you should follow to be legally compliant.

This government advice for businesses is freely available to all and should aid you in ensuring your business or premises is compliant with the Regulatory Reform (Fire Safety) Order 2005. The above government advice breaks down the different assessment documents required, depending on the type of premises, you should ensure you choose the correct one for your premises or business.

We do offer general guidance on our website for Fire Risk Assessments, you’ll find this on our Fire Safety section. We also offer training courses which are available to those responsible for carrying out Fire Risk Assessments for their premises.

 

I’m concerned about fire safety somewhere

If you have concerns about fire safety at a premise you have visited, stayed at, or observed you can report it to us.

If the matter involves a genuine immediate risk to life, please dial 999 and ask for the fire service – an immediate risk to life would be a situation whereby a lack of fire safety would result in serious injury or death imminently if no action is taken.

If it is not urgent, but needs to be investigated, please complete a fire safety referral. This will give us all the details we need to investigate the matter, and if we need further information, we can get in touch with you using the details you provide us.

Examples of non-urgent but matters that need our attention, but are not immediate life risks would be:

  • shops or hotels regularly blocking fire escapes
  • nightlife premises allowing more people than it’s safe capacity
  • rubbish blocking fire escapes
  • parking that blocks emergency vehicle access
  • communal areas in flats blocked.

 

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