My cat is up a tree, what do I do?

We don’t usually attend cats up trees. Most of the time they aren’t stuck, they could be scared or just enjoying the view!

If you are concerned about a cat up a tree, here are some simple tips to try first.

  • Try and coax it down – try gently calling or showing them treats, they might be tempted!
  • If coaxing doesn’t work, we’d recommend putting down some food or treats and leaving the area for a short time, so the cat can come down by itself
  • Use toys or a laser pointer – cats are known to love chasing things, try using some of their favourite toys or a laser pointer to tease the cat down
  • If none of the above works, put down the treats or food and then leave the cat for a minimum of 24 hours, if it wants to, it’ll come down by itself in this time.

If after 24 hours nothing has worked, call the RSPCA on 0300 1234 999. They will be able to give you further advice and if necessary, can send an officer to help you. The fire service will NOT attend cats up trees unless the RSPCA officer is there and they request our assistance formally through our control room.

 

 

What if an animal is trapped or injured?

Whilst we can assist with animal rescues, often the best people to speak to are the RSCPA.

If an animal or pet is trapped or stranded in a way that could put it’s life at risk (such as stranded in water, or trapped between wires, fences or buildings) then call us on 999 first. Our skilled operators will be able to assess the situation and give you the best advice.

If it involves pets or animals who are in no danger, such as cats up trees, you should always contact the RSPCA first. We do not attend unless they are at the scene and they require our assistance.

If in doubt, and it’s not urgent, contact us on our non-emergency number 0845 5000 900 for advice.

 

There’s no fire but I smell burning, what do I do?

If you can smell burning, particularly if you don’t know what’s causing it, it’s vital you dial 999 immediately.

Just because you can see it, doesn’t mean it won’t get out of control. Even if for some reason you don’t feel like it’s an emergency or not worth our time, trust us, it is!

Always dial 999 when there a smell of burning, or a fire, no matter how small.

For more details about reporting emergencies to us, please see our emergencies page.

 

I want to report a fire

If you need to report a fire it’s VERY important that you dial 999 immediately.

Even if for some reason you don’t feel like it’s an emergency or not worth our time, trust us, it is!

Always dial 999 when there is a fire, no matter how small.

For more details about reporting emergencies to us, please see our emergencies page.

 

Customer Service Form

Fire Control Application

General enquiry


A safe and well visit for you..

A safe and well visit for someone else...

Safeside enquiry form


Booking enquiry

Accessibility