Safety Hub


Since the start of a government trial, Voi e-scooters are available for use around the West Midlands. Find out how to use them safely by reading our tips.
We're working to get British Sign Language (BSL) videos on to all of our safety pages, and hope to add one to this page soon.
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E-scooters are increasingly popular in the West Midlands, thanks to the trial Voi rental scheme put in place by West Midlands Combined Authority.

We’ve pulled together some tips and videos to help you use them safely.

You must have either a provisional or full driving licence, valid in the UK, to ride a Voi e-scooter. You can find out more about licence requirements for EU or other overseas licences on the government website.

Before every journey, always check your e-scooter is safe to ride by following the video guide below from Voi.

General tips:

  • plan your journey
  • carry a mobile phone for emergencies
  • wear a helmet and appropriate clothing, ensuring it makes you visible to other road users
  • ride on roads with speed limits up to 30mph, or in cycle lanes
  • ride on suitable road surfaces – avoid uneven surfaces, gravel and grass
  • avoid distractions, like using headphones or your phone, while riding.

While riding an e-scooter you should NOT ride:

  • on pavements, canal towpaths or motorways
  • while under the influence of drugs or alcohol
  • with more than one person on the scooter.

Riding an e-scooter is the same as driving a car – you need to stick to the same rules and laws and be mindful of other road users.

Park safely and responsibly. Use a designated e-scooter parking zone. If none is available, leave it against a wall or edge of the pavement so you’re being considerate of others and those with disabilities.

Visit the Voi riding school website for more tips, and even earn free rides!

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