We’ve worked hard to achieve a policy and procedure that allows a proportional response to AFA calls, based upon risk analysis. One of the best ways that a fire service can establish whether or not to respond in such cases is by speaking to someone at the premises concerned. This enables our fire control operators to ask relevant questions of the responsible person at the premises and, if then necessary, send the appropriate resources to save life and protect property. This is known as ‘call challenge’ and ‘dynamic mobilising’.
As of 1st June 2015, we challenge all calls from Alarm Receiving Centres on a 24/7 basis, but will automatically respond to hospitals, prisons and care line calls at all times. Similarly, we’ll always attend premises that confirm that there is a fire via the 999 system.
There are some specific circumstances in which we will still attend AFAs:
- Lone workers – where we’re informed there’s only 1 member of staff on duty.
- ‘Break glass’ point broken
- Actuation of two detector heads (double knock)
- Report of smoke or fire
- Site Specific Information (SSI) listed against a premise – this is usually requested by our Fire Safety team requiring an attendance for all calls for a specific reason.
For further information on reducing false alarms, you can view this guidance from the National Fire Chiefs Council.