We have an excellent track record in identifying and reducing ever-changing risks and working collaboratively with other agencies to increase public safety.
The professionalism and dedication of our firefighters to respond assertively, effectively and safely – coupled with our risk-based, five-minute attendance standard – is at the heart of our Service Delivery Model.
We are the only fire and rescue service in England to have had our response work graded as ‘outstanding’ by Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services.
We’ve worked with academics and medical experts on research that shows the time it takes to get to an incident is critical to someone surviving a fire or a road traffic collision.
So, based on evidence and our knowledge of risk, we know that our five-minute attendance standard for serious incidents in high-risk areas saves lives, homes and businesses. It also helps us to plan where we need our people and resources, including our fire stations, engines and more specialist resources.
In turn, this gives us the capacity to deliver our equally important and collaborative prevention and protection services.
Our response services protect lives, properties and businesses and help to keep the West Midlands’ transport networks and economy running.
Technology such as 999eye helps us to match our response to the type of emergency.
Further afield, we support National Resilience arrangements. The skills and expertise of our staff can be called upon to help people in the UK or around the world who are affected by major incidents or humanitarian crises.
In 2020/21 our Fire Control handled 41,397 calls, in an average of 76 seconds per call.
Our firefighters attended 25,068 incidents and they arrived at the most serious in an average of just 4 minutes and 32 secs.