Our response priorities:
- we aim to get to incidents within our attendance standards across all categories; with five minutes in high-risk areas, to save life, reduce harm and protect homes
- we will, through our highly trained firefighters, deliver an assertive, effective and safe response to all incidents to make the biggest difference for our communities
- we will lead rescue operations and work collaboratively with partners to deliver an effective response
- we will deliver a local, national and international response to major incidents, new risks and humanitarian situations, through our firefighters and specialist teams.
We have an excellent track record with regard to increasing public safety and working collaboratively with other agencies and organisations.
This is achieved through the dedication and professionalism of our firefighters who respond assertively, effectively and safely to numerous incidents on a daily basis. Our delivery to our communities has at the heart of it our commitment to our risk-based, five-minute attendance standard. This is supported through an evidence-based approach which is contained in our Community Risk Management Plan (CRMP).
In our last national inspection by Her Majesty’s Inspectorate of Constabulary and Fire and Rescue Services, our response delivery among our communities was graded as ‘Outstanding’.
We continue to work with partners, academics and health colleagues to carry out research to ensure our early response creates the best outcomes for our communities with regard to all incidents.
So, based on evidence and our knowledge of risk, we know that our five-minute attendance standard for serious incidents in high-risk areas saves lives, homes and businesses. It also helps us to plan where we need our people and resources, including our fire stations, engines and more specialist resources.
In turn, this gives us the capacity to deliver our equally important and collaborative prevention and protection work with the most vulnerable across the West Midlands.
Our response services protect lives, properties and ensures businesses remain in business and help keep the West Midlands’ transport networks flowing.
We continue to utilise digital technology to enhance our service with 999eye helping us to match our response to the type of emergency.
Further afield, we support the UK-wide emergency approach, through being a key part of the National Resilience arrangements. The skills and expertise of our staff can be called upon to help people in the UK or around the world who are affected by major incidents or humanitarian crises.
In 2020/21 our Fire Control handled 45,027 calls, in an average of 76 seconds per call.
Our firefighters attended 25,216 incidents and they arrived at the most serious in an average of just 4 minutes 32 seconds.