Illustration of 4 circle,s one with our staff, one with a fire engine, one with members of the community and the last with a city scape.

Our Plan


Our response work involves dealing excellently with incidents

Our emergency response services have been graded ‘Outstanding’ by Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services.

They protect lives and properties, keep businesses in business and help keep the West Midlands’ transport networks flowing.

Our professional, full-time firefighters respond assertively, effectively and safely to a wide variety of incidents, 24/7.

In 2021/22 our Fire Control handled 44,521 calls, in an average of 77 seconds per call. Our fire crews attended 24,101 incidents and arrived at the most serious in an average of just 4 minutes 41 seconds.

Based on evidence and our knowledge of risk, we know that our five-minute attendance standard for serious incidents in high-risk areas saves lives, homes and businesses.

This also helps us plan where we need our people and resources including our fire stations, engines and more specialist resources. In turn, this gives us the capacity to deliver our equally important prevention and protection work with the West Midlands’ most vulnerable.

We have an excellent track record of increasing public safety and working collaboratively with other agencies and organisations. We continue to work with partners, academics and health colleagues to carry out research to ensure our early response creates the best outcomes for our communities.

Further afield, we support the UK-wide emergency approach, through being a key part of the National Resilience arrangements. The skills and expertise of our staff can be called upon to help people in the UK or around the world who are affected by major incidents or humanitarian crises.

Our Response priorities

We will: 
respond with the resources you need when you need them to protect what matters to you, to save life, reduce harm and protect homes and businesses
be ready to respond in an assertive, effective and safe way to meet our vision and your expectations
lead rescue operations, working with others to help make you safer
and are ready to respond locally, nationally and internationally.
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