Getting to you quickly when you call 999 in an emergency will always be a priority for us. Here in the West Midlands we aim to get to incidents where life or property is in danger in an average of just five minutes. We frequently exceed this standard.
This is our response work. We pride ourselves on doing it assertively, effectively and safely. Our response services protect lives, properties and businesses. They help to keep the West Midlands’ transport networks moving and the economy running.
Our response priorities focus on dealing excellently with emergency incidents:
- the most serious emergency incidents will be attended, on average, within five minutes to save life, protect homes and businesses, and keep our transport networks moving
- our commitment to operational excellence will reduce risk to life and property and enable an assertive, effective and safe emergency response to all incidents whilst supporting firefighter safety
- at all incidents we attend we will lead and co-ordinate rescue operations whilst working collaboratively with other agencies to deliver an excellent response and meet public expectations
- we will enhance resilience and deliver a local, national and international response to major incidents, emerging threats, and humanitarian situations through our specialist response teams