Local Government Transparency Code

All the legal terms, conditions and service policies that we are required to publish are available on these pages.

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Legal terms and policies

Published on 11 March 2022

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Unreasonable / Unreasonably Persistent Complaints and Communications Policy
Description
1. Strategy At West Midlands Fire Service (WMFS), we are committed to providing efficient and effective services to our community and to providing openness and transparency. We appreciate the opportunity to receive comments, compliments and where necessary, complaints from our service users, and recognise that feedback is an essential component of continuous improvement. However, there […]
West Midlands Local Resilience Forum
Description
The West Midlands Local Resilience Forum (LRF) is a partnership of member agencies, including those defined under the Civil Contingencies Act (CCA) 2004 by responder ‘categories’: Category 1 responders are organisations that are directly involved in the response to an emergency. These responders are subject to a number of civil protection obligations.Category 2 responders are […]
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Accessible Documents Policy
Description
This policy details our compliance with accessibility standards for documents published on our website.
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Safeguarding
Description
Safeguarding is the term used to describe all work to help children, young people and adults with care and support needs to stay safe from abuse and neglect and, wherever possible, to prevent or limit the risk of that harm.
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Statement of Assurance 2020-2021
Description
Fire and Rescue Authorities must provide annual assurance on financial, governance and operational matters and show how they have had due regard to the expectations set out in their Community Risk Management Plan (CRMP) and the requirements included in the Framework.
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Learning and Development Framework
Description
This policy sets the direction for WMFS’ learning and development by supporting continuous learning and improvement enabling us to meet the needs of our staff and communities.
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Outside Employment and Secondary Contracts Policy
Description
The policy that governs employees engaging in employment outside of West Midlands Fire Service
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Disciplinary Procedure
Description
The purpose of this Policy is to provide a formal way for the Service to manage unacceptable or improper conduct.
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Grievance Procedure Policy
Description
The procedure allows employees to raise grievances relating to their employment and makes sure that they are dealt with fairly, consistently and speedily.
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Mobilising Policy for Automatic Fire Alarms
Description
Excerpt from Mobilising Policy that relates to handling of automatic fire alarms