In an emergency

House fires can reach up to 600°C. That’s more than double the temperature of an oven on maximum heat.

It’s human nature to want to help family, friends or pets in an emergency, or even to try to save precious belongings and memories, but you could actually be putting yourself and our firefighters in danger.

Our Fire Control staff are experts in working quickly with 999 callers to get the information we need to deploy firefighters to emergencies.

They’ve got a state-of-the-art ‘command and control’ computer system, which helps us get the right people and resources to the right place at the right time. We aim for a five-minute attendance for ‘life or death’ incidents.

Detailed mapping systems allow them to pinpoint incident locations quickly and accurately.

If you’re unlucky enough to have a fire at home, the main thing to remember is don’t tackle the fire yourself, however small it is.

Get out, stay out and call 999.


This is a recording of a genuine 999 call we received from a mum trapped by fire in a bedroom, with her children.

999 calls are FREE from landline and mobile phones.
You don’t need any money or credit on your mobile to make a 999 call.