Telephone systems – 16104

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A request for information about the telephone systems used by West Midlands Fire Service

Ref: FOI/16104

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 10th August 2016

Please find below a summary of our findings.

Request

What manufacturer telephone system are you using?

Reply

The manufacturer telephone system is Unify

Request

How many extensions are there on your telephone system?

Reply

West Midlands Fire service has Approx 1200 extensions

Request

Who maintains your telephone system?

Reply

Our telephone system is maintained by Unify

Request

When does your telephone system maintenance contract expire?

Reply

Our telephone system maintenance contract expires in May 2018

Request

Are you using Lync or Skype for Business?

Reply

Lync or Skype for Business are currently on trial

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

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