A request for information about Special Services policy including fee’s charged -17061
RE: FREEDOM OF INFORMATION ACT 2000 REQUEST
I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 19th June 2017.
Please find below a summary of our findings.
please can you provide a copy of your brigades Special Services policy including fee’s charged
Please see attached.[pdf-embedder url=”https://www.wmfs.net/wp-content/uploads/2017/08/1512-Responding-to-Other-Eventualities-and-Other-Services-1.pdf” title=”1512 Responding to Other Eventualities and Other Services (1)”]
At what point do you start charging at the time of mobilisation or at arrival on scene?
Currently SSC calls are charged from when crews are in attendance. This will be subject to when the Incident Commander deems the Incident to be chargeable which will be recorded on the agreement signed by the owner, occupier or operator of any premises in relation to which the service is provided or the person who requests the service or for whom the service was provided.
If you have any queries about this email, please contact me. Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road.