Response times – 16064

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A request for information about our average response times

Ref: FOI/16064

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 18th May 2016

Please find below a summary of our findings.

Request

* For each of the years 2011/12 to 2015/16, what was the fire service’s average response time to dwelling fires? (Please give separate answers for each year)
* For each of the years 2011/12 to 2015/16, what was the fire service’s average response time to fires involving persons reported? (Please give separate answers for each year)
* For each of the years 2011/12 to 2015/16, what was the fire service’s average response time to all incidents? (Please give separate answers for each year)
* For each of the years 2011/12 to 2015/16, what was number of fires involving a fatality? (Please give separate answers for each year)

Reply

Please see attached.  FOI16064 – Response times

Please note the following

  • The median average was used, as it is currently how we report on the attendance time. Attendance time is calculated using the difference between the time the first attending appliance is assigned to an incident and the time it arrived at the incident.
  • Dwelling fires: Primary fires at a dwelling
  • All fires persons reported: Primary and Secondary fires where the original incident types included the words “persons reported” or “person on fire”
  • All categories of incidents: All fires, Special Service Calls, False Alarms, and Road Traffic Collisions falling within one of the five risk categories (for which we calculate and report on attendance time).
  • Fires involving a fatality: Primary fires (all fires involving a casualty are Primary) where there was a fatal casualty, excluding where it was not linked to the fire (e.g. person died of natural causes before the fire started) as those are not included in our stats.

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

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