Mobile and fixed telephony – 18120

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A request for information about mobile and fixed telephony – 18120

Ref: FOI/18120

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 14th August 2018.

Please find below a summary of our findings.

Request

I am writing to you under the Freedom of Information Act 2000 to request information regarding telecoms.

The attached spreadsheet shows a number of questions regarding your mobile and fixed line telephony. Hopefully the questions are self explanatory, note there are comments in several cells to further clarify the required information.

Please provide the information in spreadsheet format (preferably Excel, Google Sheets or software compatible with either program).

If there are any ways you think that my request could be refined please let me know. If you have any queries please don’t hesitate to contact me (happy to do over the phone if you can provide contact details) and I will be happy to clarify any questions you may have.

Thank you for your time and I look forward to your response.

Mobile Telephony

Total spend with supplier in a recent 12 month period (all spend, including hardware):

Of total spend, how much of the spend related to mobile device usages charges including line rental

Reply

Please see attached and below. 18120

This information is exempt under section 21 of the Freedom of Information Act 2000 as this information is reasonably accessible to the requestor. Information concerning our fleet can be found on West Midlands Fire Service website at the following link:

https://www.wmfs.net/archive-transparency-reports/

Request

Mobile Telephony

Contract model (co-terminus / term per connection / both):

Reply

As a major emergency service provider, you will appreciate that we must ensure that our systems are appropriately protected. Releasing detailed information about our IT systems and infrastructure in response to your request and other similar requests under Freedom of Information has wider implications that we must consider.  By this we mean that disclosing this information may prejudice our ability to maintain our own and national security. We believe that maintaining security and ensuring public safety in a national and local context takes precedence over this request.    We accept that this type of information is of interest to commercial companies and to researchers but believe that it is not in the greater public good to release detailed information. We do not imply that release of this information alone would necessarily be immediately detrimental, but taken with other information we consider that it could have an adverse effect on our capability, effectiveness and security. Given the current security climate in the UK we recognise the necessity to take a precautionary approach. In this situation we have also taken account of whether the release of this information, could, if put together with other available information, cause damage. After consideration we concluded that this type of information cannot be divorced from its context and looked at in isolation. In some circumstances, releasing this information could give rise to prejudice that would not otherwise have existed, because, taken together with other information requested, it could disclose a composite of information which is more sensitive than its individual parts taken separately.

We are therefore refusing your request under several Freedom of Information exemptions, s24 National Security, s36 Effective conduct of public affairs, s44 Prohibition on Disclosure.

In taking this decision we have taken note of the Centre for Protecting the National Infrastructure Guidance on disclosure of sensitive information, which states

“…. that national security is paramount and should be considered carefully in any government or commercial decision to release or disseminate information to the public”.

This guidance continues to state that careful consideration must be given before disclosing ‘precise information which exposes an organisation’s information or process control systems to the threat of electronic attack’.

Some of these exemptions are subject to the public interest test. This means that we must consider whether the public interest in releasing the information outweighs the public interest in refusing to disclose. We have considered that it is in the interest of the majority of the public to protect our systems from potential harm, in order to support us to ensure public safety. We have also decided that the likelihood of damage to our systems need not be immediate as the impact would, in an emergency situation, be potentially serious.

We also considered whether release of this information is in the public interest in terms of explaining our decisions, ensuring accountability, or providing transparency into our handling of public finances. We have concluded that the detail of this information is not necessary to meet the public interest or reassure public concerns. As a result, we have decided that the public interest is better served by not disclosing this detailed information.”

Request

What procurement route has been used for your mobile contract:

Reply

This contract was procured +5years ago and at the time there was no mechanism to e-filing the documents.  Paper copies could be stored at anyone of sites therefore we anticipate that this request will exceed the appropriate time limit set under the Freedom of Information Act 2000, to locate, retrieve and extract the information.

Before I proceed with a fee notice, please advise if you still require this information and before we release the information the cost we need to be paid in full.

Request

Contact details of the key decision maker when the contract is renewed or retendered –

Reply

With regards for the contact details, WMFS operates a single point of contact policy and callers are directed via HQ Reception on 0121 380 6067. The call will be directed to the ICT Service Desk and allocated to the ICT specialist with responsibility for the specific service. There is a direct email address for suppliers making sales enquires email: procurement.enquires@wmfs.net. Furthermore, guidance from the Information Commissioner’s Office is as follows:

* The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that:

* There is a legitimate interest in disclosure;

* The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e. the disclosure is necessary to that purpose); and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests.

* You can find out more about FOI exemptions from the Information Commissioner’s Office. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with our decision

Request

Fixed Line Telephony.

Number of ISDN30 bearers:

Number of ISDN30 channels:

Number of PSTN lines:

Number of SIP trunks:

Number of SIP channels:

Reply

As a major emergency service provider, you will appreciate that we must ensure that our systems are appropriately protected. Releasing detailed information about our IT systems and infrastructure in response to your request and other similar requests under Freedom of Information has wider implications that we must consider.  By this we mean that disclosing this information may prejudice our ability to maintain our own and national security. We believe that maintaining security and ensuring public safety in a national and local context takes precedence over this request.

We accept that this type of information is of interest to commercial companies and to researchers but believe that it is not in the greater public good to release detailed information.

We do not imply that release of this information alone would necessarily be immediately detrimental, but taken with other information we consider that it could have an adverse effect on our capability, effectiveness and security. Given the current security climate in the UK we recognise the necessity to take a precautionary approach. In this situation we have also taken account of whether the release of this information, could, if put together with other available information, cause damage. After consideration we concluded that this type of information cannot be divorced from its context and looked at in isolation. In some circumstances, releasing this information could give rise to prejudice that would not otherwise have existed, because, taken together with other information requested, it could disclose a composite of information which is more sensitive than its individual parts taken separately.

We are therefore refusing your request under several Freedom of Information exemptions, s24 National Security, s36 Effective conduct of public affairs, s44 Prohibition on Disclosure.  In taking this decision we have taken note of the Centre for Protecting the National Infrastructure Guidance on disclosure of sensitive information, which states

“…. that national security is paramount and should be considered carefully in any government or commercial decision to release or disseminate information to the public”.

This guidance continues to state that careful consideration must be given before disclosing ‘precise information which exposes an organisation’s information or process control systems to the threat of electronic attack’.

Request

What procurement route has been used for your fixed line contract:

Reply

This contract was procured +5years ago and at the time there was no mechanism to e-filing the documents.  Paper copies could be stored at stored at anyone of sites therefore we anticipate that this request will exceed the appropriate time limit set under the Freedom of Information Act 2000, to locate, retrieve and extract the information.

Before I proceed with a fee notice, please advise if you still require this information and before we release the information the cost we need to be paid in full.

Request

Contact details of the key decision maker when the contract is renewed or retendered Reply

With regards for the contact details, WMFS operates a single point of contact policy and callers are directed via HQ Reception on 0121 380 6067. The call will be directed to the ICT Service Desk and allocated to the ICT specialist with responsibility for the specific service. There is a direct email address for suppliers making sales enquires email: procurement.enquires@wmfs.net. Furthermore, guidance from the Information Commissioner’s Office is as follows:

* The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that:

* There is a legitimate interest in disclosure;

* The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e. the disclosure is necessary to that purpose); and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests.

* You can find out more about FOI exemptions from the Information Commissioner’s Office. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with our decision

Request

Internal Telephony

Total spend with supplier (on internal telephony maintenance and hardware) in a recent 12 month period:

Of total spend, what was the spend on physical kit:

Of total spend, what was the spend on licences:

Reply

This information is exempt under section 21 of the Freedom of Information Act 2000 as this information is reasonably accessible to the requestor. Information concerning our spend on telephony can be found on West Midlands Fire Service website at the following link:

https://www.wmfs.net/archive-transparency-reports/

Request

Switch Manufacturer(s) and Model Number(s):

Number of ports being used:

Reply

As a major emergency service provider, you will appreciate that we must ensure that our systems are appropriately protected. Releasing detailed information about our IT systems and infrastructure in response to your request and other similar requests under Freedom of Information has wider implications that we must consider.  By this we mean that disclosing this information may prejudice our ability to maintain our own and national security. We believe that maintaining security and ensuring public safety in a national and local context takes precedence over this request.    We accept that this type of information is of interest to commercial companies and to researchers but believe that it is not in the greater public good to release detailed information.

We do not imply that release of this information alone would necessarily be immediately detrimental, but taken with other information we consider that it could have an adverse effect on our capability, effectiveness and security. Given the current security climate in the UK we recognise the necessity to take a precautionary approach. In this situation we have also taken account of whether the release of this information, could, if put together with other available information, cause damage. After consideration we concluded that this type of information cannot be divorced from its context and looked at in isolation. In some circumstances, releasing this information could give rise to prejudice that would not otherwise have existed, because, taken together with other information requested, it could disclose a composite of information which is more sensitive than its individual parts taken separately.

We are therefore refusing your request under several Freedom of Information exemptions, s24 National Security, s36 Effective conduct of public affairs, s44 Prohibition on Disclosure.

In taking this decision we have taken note of the Centre for Protecting the National Infrastructure Guidance on disclosure of sensitive information, which states

“…. that national security is paramount and should be considered carefully in any government or commercial decision to release or disseminate information to the public”.

This guidance continues to state that careful consideration must be given before disclosing ‘precise information which exposes an organisation’s information or process control systems to the threat of electronic attack’.

Request

For contracts requiring OJEU or frameworks, what procurement route is currently used:

Reply

This contract was procured +5years ago and at the time there was no mechanism to e-filing the documents.  Paper copies could be stored at stored at anyone of sites therefore we anticipate that this request will exceed the appropriate time limit set under the Freedom of Information Act 2000, to locate, retrieve and extract the information.

If you have any queries about this email, please contact me.  Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

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