ICT Structure -18046

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A request for information about ICT structure -18046

Ref: FOI/18046


I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 19th March 2018.

Please find below a summary of our findings.


ICT structure


Please see attached.  ICT Structure


Lead ICT team member (the person responsible for making decisions with regards to your IT services, IT asset management and IT data destruction). Please provide me with a full name, job title, contact number and email address


With regards for the contact details of  Lead ICT team member, WMFS ICT Department operates a single point of contact policy and callers are directed to the ICT Service Desk via HQ Reception on 0845 5000 900. The call will be directed to the ICT Service Desk and allocated to the ICT specialist with responsibility for the specific service. There is a direct email address for suppliers making sales enquires email: procurement.enquires@wmfs.net. Furthermore, guidance from the Information Commissioner’s Office is as follows:

  • The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that:
  • There is a legitimate interest in disclosure;
  • The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e. the disclosure is necessary to that purpose); and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests.
  • You can find out more about FOI exemptions from the Information Commissioner’s Office. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with our decision


Are you currently under any contract or agreement for your current IT asset management and data destruction requirements and if so who is it with?


We have no contract for IT asset management or data destruction.  We place ad hoc orders for these services.

However we currently use Web Help Desk to manage our asset inventory. This will change to Ivanti Service Manager later this year for whom we have taken out a 3 year contract with.

If you have any queries about this email, please contact me.  Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

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