ICT Contract for Server Hardware Maintenance, Server Virtualisation Licenses and Maintenance and Storage Area Network (SAN) Maintenance/Support – 18117

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A request for information about ICT Contract for Server Hardware Maintenance, Server Virtualisation Licenses and Maintenance and Storage Area Network (SAN) Maintenance/Support – 18117

Ref: FOI/18117

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 27th July 2017.

Please find below a summary of our findings.

Request

This is a request for information that relates to the organisation’s contracts around ICT contract(s) for Server Hardware Maintenance, Server Virtualisation Licenses and Maintenance and Storage Area Network (SAN) Maintenance/Support, which may include:

  • Server Hardware Maintenance- contracts relating to the support and maintenance of the organisation’s physical servers.
  • Virtualisation Maintenance/Support/ Licensing  (VMware, Solaris, Unix, Linux, Windows Server)
  • Storage Area Network Maintenance/Support  (EMC, NetApp etc)

For each of the types of server ICT contracts above can you please send me the following data types:

Request

  1. Contract Title: Please provide me with the contract title.

Reply

(a) XXXX CX-4 Maintenance

(b) XXXX AX-4 Maintenance

Request

  1. Contract Type: Please can you provide me with one or more contract types the contract relate to: Server Hardware, Virtualisation, SAN (Storage Area Network)

Reply

(a) SAN Hardware Maintenance

(b) SAN Hardware Maintenance

Request

  1. Existing/Current Supplier: Please provide me with the supplier name for each contract.

Reply

(a) Epaton

(b) Computacenter

Request

  1. Brand:  Please state the brand of hardware or software.

Reply

As a major emergency service provider, you will appreciate that we must ensure that our ICT Security Systems are appropriately protected. Releasing detailed information about our IT systems and infrastructure in response to your request and other similar requests under Freedom of Information has wider implications that we must consider. By this we mean that disclosing this information may prejudice our ability to maintain our own and national security. We believe that maintaining security and ensuring public safety in a national and local context takes precedence over this request.

We accept that this type of information is of interest to commercial companies and to researchers but believe that it is not in the greater public good to release detailed information.

We do not imply that release of this information alone would necessarily be immediately detrimental, but taken with other information we consider that it could have an adverse effect on our capability, effectiveness and security. Given the current security climate in the UK we recognise the necessity to take a precautionary approach. In this situation we have also taken account of whether the release of this information, could, if put together with other available information, cause damage. After consideration we concluded that this type of information cannot be divorced from its context and looked at in isolation. In some circumstances, releasing this information could give rise to prejudice that would not otherwise have existed, because, taken together with other information requested, it could disclose a composite of information which is more sensitive than its individual parts taken separately.

We are therefore refusing your request under several Freedom of Information exemptions, s24 National Security, s36 Effective conduct of public affairs, s44 Prohibition on Disclosure.

In taking this decision we have taken note of the Centre for Protecting the National Infrastructure Guidance on disclosure of sensitive information, which states

“…. that national security is paramount and should be considered carefully in any government or commercial decision to release or disseminate information to the public”.

This guidance continues to state that careful consideration must be given before disclosing ‘precise information which exposes an organisation’s information or process control systems to the threat of electronic attack’.

Some of these exemptions are subject to the public interest test. This means that we must consider whether the public interest in releasing the information outweighs the public interest in refusing to disclose. We have considered that it is in the interest of the majority of the public to protect our systems from potential harm, in order to support us to ensure public safety. We have also decided that the likelihood of damage to our systems need not be immediate as the impact would, in an emergency situation, be potentially serious.

We also considered whether release of this information is in the public interest in terms of explaining our decisions, ensuring accountability, or providing transparency into our handling of public finances. We have concluded that the detail of this information is not necessary to meet the public interest or reassure public concerns. As a result, we have decided that the public interest is better served by not disclosing this detailed information.”

Request

  1. Operating System / Software (Platform): (Windows, Linux, Unix, Vsphere, AIX, Solaris etc.) Please state the operating system used by the organisation.

Reply

N/A

  1. Annual Average Spend: Please provide me with the annual average spend for this contract?

Request

(a) £2832

(b) £2190

Request

  1. Contract Duration: (Please can you also include notes if the contract includes any contract extension periods.)

Reply

Server Hardware Maintenance 1 year

SAN Maintenance 1 year

Server support 1 year

Request

  1. Contract Expiry Date: Please can you provide me with the date of when the contract expires.

Reply

(a) 30st Dec 2018

(b) 30st Dec 201

Request

  1. Contract Review Date: (An approximate date of when the organisation is planning to review this particular contract.)

Reply

(a) 30th Sept 2018

(b) 30th Sept 2018

Request

  1. Purchase of Servers: Could you please provide me with the month and year in which most/bulk of servers where purchased.

Reply

Servers are purchased when required so there is no month/year when most were purchased.

Request

  1. Number of Physical Server: Please can you provide me with the number of physical servers.

Reply

70

Request

  1. Number of Virtual Servers: Please can you provide me with the number of Virtual servers’ servers.

Reply

115

Request

  1. Brief Contract Description: I require a brief description of the service provided under this contract. Please don’t just put maintenance I need at least a sentence.

Reply

(a) This contract provides for hardware maintenance services

(b) This contract provides for hardware maintenance services

Request

  1. Internal Contact: (The person from within the organisation that is responsible for reviewing and renewing this particular contract. Please include their full name, job title, direct contact number and direct email address.)

If there is more than one supplier for these contract can you, please split the contract individually for each supplier. So the information above which I am requesting is for each supplier.

If this service is part of a managed contract please can you send me the contract information for this managed service including Hardware Brand, Number of Users, Operating System, and contact details of the internal contact responsible for this contract.

Reply

Contracts are managed by a team of people in the first instance they can be contacted at the following address procurement@wmfs.net or can be contacted on the procurement helpline on 0121 380 6166.

Furthermore, guidance from the Information Commissioner’s Office is as follows:

* The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that:

* There is a legitimate interest in disclosure;

* The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e. the disclosure is necessary to that purpose); and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests.

* You can find out more about FOI exemptions from the Information Commissioner’s Office. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with our decision

If you have any queries about this email, please contact me. Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW.

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

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