A request for information about Human Resources (HR) and Payroll Software Solutions and Finance Software Solutions.
RE: FREEDOM OF INFORMATION ACT 2000 REQUEST
I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 1st December.
Please find below a summary of our findings.
I require the organisation to provide me with the following contract information relating to the following corporate software/applications:
- Enterprise Resource Planning Software Solutions (ERP)
- Customer Relationship Management (CRM) Solutions
- Human Resources (HR) and Payroll Software Solutions
- Finance Software Solutions
Enterprise Resource Planning Software Solutions (ERP)
West Midlands Fires Service does not use Enterprise Resources Planning Software, so there is no information held about contracts or ongoing maintenance and support. This is therefore exempt under section 1 of the Freedom of Information Act 2000.
Customer Relationship Management (CRM) Solutions
West Midlands Fire Service has a Contact Centre for members of the community to contact for home safety checks. We use software that has been developed in-house and is therefore supported and maintained internally. We do not have contracts with any external companies to provide, maintain or support this software. This is therefore exempt under section 1 of the Freedom of Information Act 2000.
Human Resources (HR) and Payroll Software Solutions and Finance Software Solutions
Please see attached. 16144
With regards for the contact details of specific contacts, West Midlands Fire Service does not disclose individual contact details as these are exempt under Section 40(2) of the Freedom of Information Act 2000. There is a direct email address for suppliers making sales enquires email: firstname.lastname@example.org. Furthermore, guidance from the Information Commissioner’s Office is as follows: The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that: There is a legitimate interest in disclosure. The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e. the disclosure is necessary to that purpose); and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests
If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW