Skip to main content

18005 – Hoax calls 2016/17

< Back

A request for information about hoax calls 2016/17 – 18005

Ref: FOI/18005


I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 6th January 2017

Please find below a summary of our findings.


I would like to request the number of hoax 999 calls that have been recorded between 2016-2017 (a), how many of those calls involved call outs (b) and the cost of these call outs (c).


Malicious false alarms in 2016/17: Calls received: 747


The cost of these call outs.


Please see attached.

SSC Cost 1.0 Download

West Midlands Fire Service does not record the cost per incident for malicious calls, so it is therefore exempt under Section 1 of the Freedom of Information 2000 Act.

However it is possible to calculate a notional cost for these incidents by applying the charging mechanism that is used to calculate special service call charges.

Please see attached for the cost of a Pump Rescue Ladder for a special service calls for 2010-14.

If you wish to calculate a notional incident cost then this would per approximately one pump rescue ladder for one hour per call out.

If you have any queries about this email, please contact me.  Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.