19108 – ICT Firewalls contract

Ref: FOI/19108

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 11th October 2018

Please find below a summary of our findings.

Request

Standard Firewall (Network) – Firewall service protects your corporate Network from unauthorised access and other Internet security threats

  1. Who is the existing supplier for this contract?
  2. What does the organisation spend for each of contract?
  3. What is the description of the services provided for each contract? Please do not just state firewall.
  4. Primary Brand (ONLY APPLIES TO CONTRACT 1&2)
  5. What is the expiry date of each contract?
  6. What is the start date of each contract?
  7. What is the contract duration of contract?

Reply

  1. Pentesec
  2. £50k
  3. Support and Maintenance of Firewall Estate.
  4. 31st March 2020
  5. 1st April 2019
  6. 1 year

Request

  1. Primary Brand (ONLY APPLIES TO CONTRACT 1&2)

Reply

As a major emergency service provider, you will appreciate that we must ensure that our systems are appropriately protected. Releasing detailed information about cyber-attacks upon our organisation in response to your request and other similar requests under Freedom of Information has wider implications that we must consider.  By this we mean that disclosing this information may prejudice our ability to maintain our own and national security. We believe that maintaining security and ensuring public safety in a national and local context takes precedence over this request.

We accept that this type of information is of interest to commercial companies and to researchers but believe that it is not in the greater public good to release detailed information.

We do not imply that release of this information alone would necessarily be immediately detrimental but taken with other information we consider that it could have an adverse effect on our capability, effectiveness and security. Given the current security climate in the UK we recognise the necessity to take a precautionary approach. In this situation we have also taken account of whether the release of this information, could, if put together with other available information, cause damage. After consideration we concluded that this type of information cannot be divorced from its context and looked at in isolation. In some circumstances, releasing this information could give rise to prejudice that would not otherwise have existed, because, taken together with other information requested, it could disclose a composite of information which is more sensitive than its individual parts taken separately.

We are therefore refusing your request under Freedom of Information exemptions, s24 National Security, s44 Prohibition on Disclosure.

In taking this decision we have taken note of the Centre for Protecting the National Infrastructure Guidance on disclosure of sensitive information, which states

“…. that national security is paramount and should be considered carefully in any government or commercial decision to release or disseminate information to the public”.

This guidance continues to state that careful consideration must be given before disclosing ‘precise information which exposes an organisation’s information or process control systems to the threat of electronic attack’.

Some of these exemptions are subject to the public interest test. This means that we must consider whether the public interest in releasing the information outweighs the public interest in refusing to disclose. We have considered that it is in the interest of the majority of the public to protect our systems from potential harm, in order to support us to ensure public safety. We have also decided that the likelihood of damage to our systems need not be immediate as the impact would, in an emergency situation, be potentially serious.  We also considered whether release of this information is in the public interest in terms of explaining our decisions, ensuring accountability, or providing transparency into our handling of public finances. We have concluded that the detail of this information is not necessary to meet the public interest or reassure public concerns. As a result, we have decided that the public interest is better served by not disclosing this detailed information.”

Request

  1. The responsible contract officer for each of the contracts above? Full name, job title, contact number and direct email address

Reply

The responsible contract officer for each of the contracts above? Full name, job title, contact number and direct email address. With regards for the contact details of Contract Manager, WMFS ICT Department operates a single point of contact policy and callers are directed to the ICT Service Desk via HQ Reception on (0121) 380 6067. The call will be directed to the ICT Service Desk and allocated to the ICT specialist with responsibility for the specific service. There is a direct email address for suppliers making sales enquires email: procurement.enquires@wmfs.net. Furthermore, guidance from the Information Commissioner’s Office is as follows:

* The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that:

* There is a legitimate interest in disclosure;

* The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e. the disclosure is necessary to that purpose); and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests.

* You can find out more about FOI exemptions from the Information Commissioner’s Office. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with our decision.

Request

Anti-virus Software Application – Anti-virus software is a program or set of programs that are designed to prevent, search for, detect, and remove software viruses, and other malicious software like worms, trojans, adware, and more.

  1. Who is the existing supplier for this contract?
  2. What does the organisation spend for each of contract?
  3. What is the description of the services provided for each contract? Please do not just state firewall.
  4. Primary Brand (ONLY APPLIES TO CONTRACT 1&2)
  5. What is the expiry date of each contract?
  6. What is the start date of each contract?
  7. What is the contract duration of contract?

Reply

The anti-virus software is provided part of Microsoft enterprise agreement at zero cost.

Request

  1. What is the description of the services provided for each contract? Please do not just state firewall.
  2. Primary Brand (ONLY APPLIES TO CONTRACT 1&2)

Reply

As a major emergency service provider, you will appreciate that we must ensure that our systems are appropriately protected. Releasing detailed information about cyber-attacks upon our organisation in response to your request and other similar requests under Freedom of Information has wider implications that we must consider.  By this we mean that disclosing this information may prejudice our ability to maintain our own and national security. We believe that maintaining security and ensuring public safety in a national and local context takes precedence over this request.

We accept that this type of information is of interest to commercial companies and to researchers but believe that it is not in the greater public good to release detailed information.

We do not imply that release of this information alone would necessarily be immediately detrimental, but taken with other information we consider that it could have an adverse effect on our capability, effectiveness and security. Given the current security climate in the UK we recognise the necessity to take a precautionary approach. In this situation we have also taken account of whether the release of this information, could, if put together with other available information, cause damage. After consideration we concluded that this type of information cannot be divorced from its context and looked at in isolation. In some circumstances, releasing this information could give rise to prejudice that would not otherwise have existed, because, taken together with other information requested, it could disclose a composite of information which is more sensitive than its individual parts taken separately.

We are therefore refusing your request under Freedom of Information exemptions, s24 National Security, s44 Prohibition on Disclosure.

In taking this decision we have taken note of the Centre for Protecting the National Infrastructure Guidance on disclosure of sensitive information, which states

“…. that national security is paramount and should be considered carefully in any government or commercial decision to release or disseminate information to the public”.

This guidance continues to state that careful consideration must be given before disclosing ‘precise information which exposes an organisation’s information or process control systems to the threat of electronic attack’.

Some of these exemptions are subject to the public interest test. This means that we must consider whether the public interest in releasing the information outweighs the public interest in refusing to disclose. We have considered that it is in the interest of the majority of the public to protect our systems from potential harm, in order to support us to ensure public safety. We have also decided that the likelihood of damage to our systems need not be immediate as the impact would, in an emergency situation, be potentially serious.  We also considered whether release of this information is in the public interest in terms of explaining our decisions, ensuring accountability, or providing transparency into our handling of public finances. We have concluded that the detail of this information is not necessary to meet the public interest or reassure public concerns. As a result, we have decided that the public interest is better served by not disclosing this detailed information.”

Request

  1. The responsible contract officer for each of the contracts above? Full name, job title, contact number and direct email address.

Reply

Same for contract question above.

Request

  1. Microsoft Enterprise Agreement – is a volume licensing package offered by Microsoft.

Reply

  1. Trustmarque (Microsoft Partner)
  2. £206k
  3. MS Licensing support, consultancy and procurement
  4. N/A
  5. March 21
  6. April 18
  7. 3 years

Request

  1. The responsible contract officer for each of the contracts above? Full name, job title, contact number and direct email address.

Reply

Same for contract question above.

Request

Number of License (ONLY APPLIES TO CONTRACT 3)

Reply

  1. 2154 (mix of E1 & E3 licenses).

If you have any queries about this email, please contact me.  Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

19043 – Document Recording Systems

Ref: FOI/19043

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 5th April 2019.

Please find below a summary of our findings.

Request

1, What Document / Records management system/s do you currently use? Please include the supplier/vendor name, software product name and version number.
1.2, What is the current annual cost for the solution?
1.3,What year was the solution first purchased?

Reply

West Midlands Fire Service currently uses a bespoke document / records management system/s

The annual cost of the bespoke system is £11,000 and was purchased in 2008.

Request

2, Where are archived physical records / documents stored?
2.1 How many physical records are currently being stored either by supplier or by West Midlands Fire.
2.2 If out sourced with a supplier please provide start/end date and spend for 2018.
2.3 If managed in-house how much do you spend annually on physical storage of records? Including any building and staff costs.

Reply

  1. Archived physical records / documents are stored on Fire Service premises.

2.1 This information is exempt under section 1 of the Freedom of Information Act 2000 as we do not hold this information. the number of physical archived records being stored is not held

2.2 Not applicable

2.3 This information is exempt under section 1 of the Freedom of Information Act 2000 as we do not hold this information. The amount spent on storage is not calculated as an expenditure item

Request

3, Is there any agreements or projects in place to digitise paper records?
3.1 If so, is this being done in-house or by a supplier?
3.2 If by a supplier, please provide details of who and when the contract started.

Reply

There are currently no plans in place to digitise paper records, if paper records are required to be digitised this will be completed in house.

Request

4, Can you please provide the name and contact details of the member(s) of staff that would look after the above 3 points.

Reply

With regards for the contact details of the member(s) of staff. West Midlands Fire Service offers a single point of contact for queries and can be contacted on 0845 5000 900. Furthermore, guidance from the Information Commissioner’s Office is as follows:

The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that:

  • there is a legitimate interest in disclosure;
  • the legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e. the disclosure is necessary to that purpose); and,
  • the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests.

If you have any queries about this freedom of information request, please contact us.  Please remember to quote the reference number above in any future communications.

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

19091 – New fire appliance

Ref: FOI/19091

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

West Midlands Fire Service has now completed its search for the information requested on 16th July 2019.

Please find below a summary of our findings.

Request

Please could you provide me the next 3 stations from the below list who are getting the new pumps

I know haden cross is one can you confirm the next 2

Reply

We have confirmed commissioning for the below stations.

Bloxwich

Sutton Coldfield.

However the third station is to be confirmed and could be any from the list below.

Aston

Haden Cross

Kings Norton

If you have any queries about this freedom of information request, please contact us.  Please remember to quote the reference number above in any future communications.

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

 

19040 – Equipment on fire appliances

Ref: FOI/19040

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

West Midlands Fire Service has now completed its search for the information requested on 26th March 2019

Please find below a summary of our findings.

Request

I politely request the following information from your organisation;

What equipment does a standard responding fire appliance carry in each locker?

Could I trouble you to take some photographs of both sides of a standard appliance with lockers open? (I wish to use these photos to make like for like comparisons between services

Reply

Please see attached.

Vehicle inventory 1.0 Download

Request

Are these equipment locations standardised to all appliances across your service area?

Reply

The equipment listed on this document applies to both Sabre and Volvo appliances throughout the Brigade.

If you have any queries about this freedom of information request, please contact us.  Please remember to quote the reference number above in any future communications.

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

18148 – ICT Spend and licences

Ref: FOI/18148

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 17th October 2018

Please find below a summary of our findings.

Request

The reason for my request, is that we will approach organisations such as your own to establish how much we can save you from your IT budget, through our compliant pre-owned software licensing models.

I would specifically like to request the following, in electronic format please:

  1. What is the current number of staff who use a PC or a laptop within your organisation?
  2. What are the current Microsoft software licences (server and desktop) that you are using?
  3. What is your annual IT spend on Microsoft licences?
  4. Has your organisation moved, or is planning to move, to the Cloud in the next 12 months?
  5. Are you due to undertake a review of your software estate in the next 12 months?
  6. What is the name of the decision maker for IT spend in your organisation?

Reply

  1. 2154
  2. 2154 (E1/E3 licenses)
  3. £206k
  4. Ongoing
  5. Ongoing
  6. With regards for the contact details of Contract Manager, WMFS ICT Department operates a single point of contact policy and callers are directed to the ICT Service Desk via HQ Reception on (0121) 380 6067. The call will be directed to the ICT Service Desk and allocated to the ICT specialist with responsibility for the specific service. There is a direct email address for suppliers making sales enquires email: procurement.enquires@wmfs.net. Furthermore, guidance from the Information Commissioner’s Office is as follows:

* The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that:

* There is a legitimate interest in disclosure;

* The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e. the disclosure is necessary to that purpose); and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests.

* You can find out more about FOI exemptions from the Information Commissioner’s Office. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with our decision.

If you have any queries about this Freedom of Information request, please contact me.  Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW.

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

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