FOI-Entry/19118

Ref: FOI/19118

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 30th August 2019.

Please find below a summary of our findings.

Request

I would be grateful if you provide me with the following information please:

How many requests do you receive per annum (for the last 3 years)

Reply

Year EIR FOI SAR DPA Total
2016 0 154 0 4 158
2017 2 145 0 9 156
2018 0 180 8 12 200
2019 to date 1 118 22 7 148

Request

What IT resources are used to help with management/tracking, reporting, auditing, redaction, etc

Reply

West Midlands Fire Service currently uses an excel spreadsheet for management/tracking, reporting and auditing. Redaction is carried out as required by staff members.

Request

Are these decided by each Fire & Rescue Service or are they provided as part of a National resource?

Reply

The resources used by West Midlands Fire Service are decided by us.

If you have any queries about this freedom of information request, please contact us.  Please remember to quote the reference number above in any future communications.

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF

FOI-Entry/19055

Ref: FOI/19055

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 6th May 2019 2017.

Please find below a summary of our findings.

Request

An up to date list of the organisations that the West Midlands Fire Service works in partnership with, with regard to safe and well visits

Reply

Attached is a list of all of the organisations and partnerships that have made Safe and Well referrals to WMFS during quarter 4 of the financial year 2018/19.

FOI19055
Safe and Well Referrals 1.0 Download

The data collected for onward referrals is recorded in free text boxes. We undertake 25,000 to 30,000 safe and well visits a year this would mean manually checking each record to find the data in the free text boxes to identify the organisations we have referred to or partnered with and this would exceed the appropriate limit for a freedom of information request and would incur a charge, please let me know if you want to proceed and I can prepare a fees notice for you.

If you have any queries about this freedom of information request, please contact us.  Please remember to quote the reference number above in any future communications.

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

FOI-Entry/19028

Ref: FOI/9028

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 25th February 2019

Please find below a summary of our findings,

Request

  1. As of the 31st January 2019, how many social media accounts do you have representing your organisation?

Reply

Currently we have 109 social media accounts. 5 of these are corporate accounts, the others represent other stations or departments within West Midlands Fire Service.

Request

  1. 12 months ago – as of the 31st January 2018 – how many social media accounts did you have?

Reply

There were approximately 147 social media accounts representing the service at that time. 5 of these are corporate accounts, the others represent other stations or departments within West Midlands Fire Service.

Request

  1. How many inbound social media questions, queries or complaints did you receive during the period 1st January 2019 to 31st January 2019?
  2. How many inbound social media questions, queries or complaints did you receive during the period 1st January 2018 to 31st January 2018?

Reply

This information is exempt under section 1 of the Freedom of Information Act 2000 as we do not hold this information. We do not collect the numbers of inbound questions and queries via social media.

Request

  1. As of the 31st January 2019, how many people in your organisation manage and respond to inbound social media questions, queries or complaints?
  2. 12 months ago – as of the 31st January 2018 – how many people in your organisation were managing and responding to inbound social media questions, queries and complaints?

Reply

This information is exempt under section 1 of the Freedom of Information Act 2000 as we do not hold this information. All social media questions, queries and complaints for our corporate social media accounts are handled by our corporate communications department. Information on who manages these queries for the other station and department accounts is not available as they are managed locally .

Request

  1. What was your average response time across all of your social media accounts during the period of 1st January 2019 to 31st January 2019?
  2. What was your average response time across all of your social media accounts during the period of 1st January 2018 to 31st January 2018?

Reply

This information is exempt under section 1 of the Freedom of Information Act 2000 as we do not hold this information. We do not measure or record the response times across social media.

If you have any queries about this freedom of information request, please contact us.  Please remember to quote the reference number above in any future communications.

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Mobile Data Terminal & Hydrant Management – FOI19003

Ref: FOI/19003

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 9th January 2019

Please find below a summary of our findings.

Request

How many TomTom devices does your FRS have?

Reply

184 units

Request

and type of devices / models are they?

Reply

As a major emergency service provider, you will appreciate that we must ensure that our systems are appropriately protected. Releasing detailed information about the types of devices and their models systems in response to your request and other similar requests under Freedom of Information has wider implications that we must consider.  By this we mean that disclosing this information may prejudice our ability to maintain our own and national security. We believe that maintaining security and ensuring public safety in a national and local context takes precedence over this request.

We accept that this type of information is of interest to commercial companies and to researchers but believe that it is not in the greater public good to release detailed information.

We do not imply that release of this information alone would necessarily be immediately detrimental, but taken with other information we consider that it could have an adverse effect on our capability, effectiveness and security. Given the current security climate in the UK we recognise the necessity to take a precautionary approach. In this situation we have also taken account of whether the release of this information, could, if put together with other available information, cause damage. After consideration we concluded that this type of information cannot be divorced from its context and looked at in isolation. In some circumstances, releasing this information could give rise to prejudice that would not otherwise have existed, because, taken together with other information requested, it could disclose a composite of information which is more sensitive than its individual parts taken separately.

We are therefore refusing your request under several Freedom of Information exemptions, s24 National Security and s38 Health and Safety.

In taking this decision we have taken note of the Centre for Protecting the National Infrastructure Guidance on disclosure of sensitive information, which states

“…. that national security is paramount and should be considered carefully in any government or commercial decision to release or disseminate information to the public”.

This guidance continues to state that careful consideration must be given before disclosing ‘precise information which exposes an organisation’s information or process control systems to the threat of electronic attack’.

Some of these exemptions are subject to the public interest test. This means that we must consider whether the public interest in releasing the information outweighs the public interest in refusing to disclose. We have considered that it is in the interest of the majority of the public to protect our systems from potential harm, in order to support us to ensure public safety. We have also decided that the likelihood of damage to our systems need not be immediate as the impact would, in an emergency situation, be potentially serious.

We also considered whether release of this information is in the public interest in terms of explaining our decisions, ensuring accountability, or providing transparency into our handling of public finances. We have concluded that the detail of this information is not necessary to meet the public interest or reassure public concerns. As a result, we have decided that the public interest is better served by not disclosing this detailed information.

Request

Could you provide the number of operational officers / manager your FRS has as detailed in the table below. In addition, how many manager require a mobile application to access mobilising details or be mobilised by the control room?

Reply

Role Quantity Mobilisation  Y/N
Flexi Duty Officers 51 Y
Station Manager
Area Managers 6 y
Senior Managers ACO an above 3 y
Any other User

 

Request

Are you thinking of using mobile apps for On call crew call out / activation?

Reply

N/A

Request

How many On Call (RDS) staff does your FRS have?

Reply

None

Request

Are you thinking of using mobile apps for On call crew call out / activation

Reply

N/A

Request

How many Pagers does your FRS use?

Reply

187

Request

Could you provide a breakdown by type of pager, e.g. PageOne, Multitone, Other

Reply

As a major emergency service provider, you will appreciate that we must ensure that our systems are appropriately protected. Releasing detailed information about the types of devices and their models systems in response to your request and other similar requests under Freedom of Information has wider implications that we must consider.  By this we mean that disclosing this information may prejudice our ability to maintain our own and national security. We believe that maintaining security and ensuring public safety in a national and local context takes precedence over this request.

We accept that this type of information is of interest to commercial companies and to researchers but believe that it is not in the greater public good to release detailed information.

We do not imply that release of this information alone would necessarily be immediately detrimental, but taken with other information we consider that it could have an adverse effect on our capability, effectiveness and security. Given the current security climate in the UK we recognise the necessity to take a precautionary approach. In this situation we have also taken account of whether the release of this information, could, if put together with other available information, cause damage. After consideration we concluded that this type of information cannot be divorced from its context and looked at in isolation. In some circumstances, releasing this information could give rise to prejudice that would not otherwise have existed, because, taken together with other information requested, it could disclose a composite of information which is more sensitive than its individual parts taken separately.

We are therefore refusing your request under several Freedom of Information exemptions, s24 National Security and s38 Health and Safety.

In taking this decision we have taken note of the Centre for Protecting the National Infrastructure Guidance on disclosure of sensitive information, which states

“…. that national security is paramount and should be considered carefully in any government or commercial decision to release or disseminate information to the public”.

This guidance continues to state that careful consideration must be given before disclosing ‘precise information which exposes an organisation’s information or process control systems to the threat of electronic attack’.

Some of these exemptions are subject to the public interest test. This means that we must consider whether the public interest in releasing the information outweighs the public interest in refusing to disclose. We have considered that it is in the interest of the majority of the public to protect our systems from potential harm, in order to support us to ensure public safety. We have also decided that the likelihood of damage to our systems need not be immediate as the impact would, in an emergency situation, be potentially serious.

We also considered whether release of this information is in the public interest in terms of explaining our decisions, ensuring accountability, or providing transparency into our handling of public finances. We have concluded that the detail of this information is not necessary to meet the public interest or reassure public concerns. As a result, we have decided that the public interest is better served by not disclosing this detailed information.

Request

Can you provide breakdown in terms of the number of Android and Apple users that use a corporate phone within your FRS?

Reply

Apple – 158 and Android – 374

Request

If you FRS uses a mobile app what is the annual costs per user that the FRS pays?

  1. What is the renewal date for the current contract?

Reply

N/A

Request

Which Mobile Device Management solution does your FRS use?

Reply

N/A

Request

How many appliance Mobile Data Terminals (MDTS) does your FRS have?

Reply

95

Request

Does your FRS have 1 or 2 MDTs per appliance?

  1. If you use 2 MDTS, what is the second MDT used for, e.g. Home Fire Safety Checks?

Reply

One per appliance

Request

What is the annual support costs that the FRS pays for the current MDT solution?

  1. What is the renewal date for the current contract?

Reply

£43424

Renewal date: 01/04/2019

Request

Which Crewing system does your FRS use for RDS and full time staff?

Reply

In house system.

Request

Does your FRS use any Incident Command Software solution?

  1. If so, could you provide the software vendors name and product name

Reply

In house system

Request

Is your FRS interested in moving to a cloud based solution?

Reply

Potentially.

Request

Hydrant Management FOI Request

  1. What system does your FRS currently use (digital or paper)?

Reply

In house digital

Request

How many Hydrant Inspectors does your currently FRS employ?

Reply

3

Request

How many water companies do you engage with?

Reply

2

Request

What is the annual support costs that the FRS pays for the current MDT solution?

  1. What is the renewal date for the current contract?

Reply

As above

If you have any queries about this Freedom of Information request, please contact me.  Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

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