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21044 – E-Learning

Ref: FOI/21044 

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST 

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your freedom of information request. 

Please find below a summary of our findings. 

Request

1.The name of your organisation

Reply 

West Midlands Fire Service 

Request 

2.Does your organisation use an e-learning system that is accessed through a web browser? 

Reply 

Yes. 

Request 

3.If you answered NO to Q2, please briefly explain how remote learning is managed in your organisation then scroll to the bottom of the survey and click submit (subsequent questions do not apply). 

Reply 

N/A 

Request 

4.What type of e-learning system is used?   

If there is more than one system please indicate the most important for organisational training. 

Reply 

Learning Management System (LMS)   

Request 

5.Who is the system supplier?  

This is the name of the company that provides the service for access to the system. If there is no supplier and your system is developed and managed by your organisation state “In-house” and go to Q10. 

Reply 

In-house 

Request 

6.What is the name of the system? 

This is the brand name of the software not your internal name for the system. 

Reply 

N/A 

Request 

7.What is the duration, in months, of the service contract with the system supplier? 

Reply 

N/A 

Request 

8.What is the value of the contract in GB Pounds, excluding VAT? 

Include the system related costs only e.g. do not include the cost of content you licence from the supplier. 

Reply 

N/A 

Request 

9.When does the current contract end (YY/MM)? 

Reply 

N/A 

Request 

10.How many individual end users logged into the system in the calendar year 2020?  

Please provide an approximation if the exact number is unknown. 

Reply 

Approximately 2300 

Request 

11.How do you expect the number of end users who log into the system in the calendar year 2021 to change against your answer to question 10? 

To increase 

To decrease 

No change 

Reply 

No change 

Request 

12.What is the primary purpose of the system? Tick all that apply:  

Compliance training 

Continuing professional development (CPD) 

Competency training 

Onboarding (training new staff) 

Other 

Reply 

Compliance training  

Continuing professional development (CPD)  

Competency training  

Onboarding (training new staff) 

Request 

13.Does the e-learning system have functionality for making bookings of face-to-face training or online web conferencing sessions?  

Yes 

No 

Reply 

No 

Request 

14.How are end user accounts created and authenticated? 

Manually (user accounts are created manually on the system, individually or by file upload) 

Active directory 

Other single sign-on (SSO) 

Don’t know 

Reply 

Active Directory  

Request 

15.Is the system integrated with another external system (if NO please jump to Q18)? 

By integration we mean is data (other than authentication information) transferred to/from another system? 

Yes 

No 

Reply 

Yes 

Request 

16.If you answered yes to Q15, what is/are the external system(s)? 

Human Resources system (HRIS/HCNS)  

Customer Relationship Management system (CRM)  

Training records system 

Other 

Reply 

Training records system 

Request 

17.How does the data flow between the systems? 

From the e-learning system to the external system(s) 

From the external system(s) to the e-learning system 

Between the systems in both directions 

Reply 

From the e-learning system to the external system(s)   

Request 

18.What is the job title of the person responsible for the e-learning system? 

Reply 

With regards for the contact details of person responsible for the e-learning system, WMFS operates a single point of contact policy. General contacts telephone number is 0330 058 9000. The call will be directed to the person with responsibility for the specific service. There is a direct email address for suppliers making sales enquires email: procurement.enquires@wmfs.net. Furthermore, guidance from the Information  

Commissioner’s Office is as follows: 

  • The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that:
  • There is a legitimate interest indisclosure;
  • The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e.the disclosure is necessary to that purpose);and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests. 
  • You can find out more about FOI exemptions from the Information Commissioner’s Office. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with ourdecision

Request 

19.If you are responsible for e-learning in your organisation and would like to receive a copy of the research report, please enter your name. 

Reply 

N/A 

Request 

20.And finally your email address.   

Reply 

As above in question 18. 

If you have any queries about this Freedom of Information request, please contact us. 

Please remember to quote the reference number above in any future communications.  

For service complaints, issues or comments regarding this request please contact The Public 

Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW 

Further information concerning Freedom of Information requests can be found on the 

Information Commissioner website at either the following link: https://ico.org.uk/ or at 

Wycliffe House, Water Lane, Wilmslow, SK9 5AF. 

21048 – Firewall / Anti-Virus Software / Microsoft Enterprise Agreement

Ref: FOI/21048 

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST 

 I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your freedom of information request. 

Please find below a summary of our findings. 

Request 

  1. Standard Firewall (Network) – Firewall service protects your corporate Network from unauthorised access and other Internet security threats 
  2. Anti-virus Software Application – Anti-virus software is a program or set of programs that are designed to prevent, search for, detect, and remove software viruses, and other malicious software like worms, trojans, adware, and more. 
  3. Microsoft Enterprise Agreement – is a volume licensing package offered by Microsoft. 

Request 

  1. Who is the existing supplier for this contract? 

Reply 

NGS 

Request 

  1. What does the organisation annually spend for each of the contracts? 

Reply 

50k 

Request 

  1. What is the description of the services provided for each contract? 

Reply 

Support and Maintenance of Firewall Estate 

Request 

  1. Primary Brand (ONLY APPLIES TO CONTRACT 1&2) 

Reply 

As a major emergency service provider, you will appreciate that we must ensure that our systems are appropriately protected. Releasing detailed information about cyber-attacks upon our organisation in response to your request and other similar requests under Freedom of Information has wider implications that we must consider. By this we mean that disclosing this information may prejudice our ability to maintain our own and national security. We believe that maintaining security and ensuring public safety in a national and local context takes precedence over this request. 

We accept that this type of information is of interest to commercial companies and to researchers but believe that it is not in the greater public good to release detailed information. 

We do not imply that release of this information alone would necessarily be immediately detrimental but taken with other information we consider that it could have an adverse effect on our capability, effectiveness and security. Given the current security climate in the UK we recognise the necessity to take a precautionary approach. In this situation we have also taken account of whether the release of this information, could, if put together with other available information, cause damage. After consideration we concluded that this type of information cannot be divorced from its context and looked at in isolation. In some circumstances, releasing this information could give rise to prejudice that would not otherwise have existed, because, taken together with other information requested, it could disclose a composite of information which is more sensitive than its individual parts taken separately. 

We are therefore refusing your request under Freedom of Information exemptions, s24 National Security, s44 Prohibition on Disclosure. 

In taking this decision we have taken note of the Centre for Protecting the National Infrastructure Guidance on disclosure of sensitive information, which states 

“…. that national security is paramount and should be considered carefully in any government or commercial decision to release or disseminate information to the public”. 

This guidance continues to state that careful consideration must be given before disclosing ‘precise information which exposes an organisation’s information or process control systems to the threat of electronic attack’. 

Some of these exemptions are subject to the public interest test. This means that we must consider whether the public interest in releasing the information outweighs the public interest in refusing to disclose. We have considered that it is in the interest of the majority of the public to protect our systems from potential harm, in order to support us to ensure public safety. We have also decided that the likelihood of damage to our systems need not be immediate as the impact would, in an emergency situation, be potentially serious. We also considered whether release of this information is in the public interest in terms of explaining our decisions, ensuring accountability, or providing transparency into our handling of public finances. We have concluded that the detail of this information is not necessary to meet the public interest or reassure public concerns. As a result, we have decided that the public interest is better served by not disclosing this detailed information.” 

Request 

  1. What is the expiry date of each contract? 

Reply 

31st March 2021 

Request 

  1. What is the start date of each contract? 

Reply 

1st April 2022 

Request 

  1. What is the contract duration of contract? 

Reply 

1 year 

Request 

  1. The responsible contract officer for each of the contracts above? Full name, job title, contact number and direct email address. 

Reply 

With regards for the contact details of Contract Manager, WMFS ICT Department operates a single point of contact policy and callers are directed to the ICT Service Desk via HQ Reception 0330 058 9000. The call will be directed to the ICT Service Desk and allocated to the ICT specialist with responsibility for the specific service. There is a direct email address for suppliers making sales enquires email: procurement.enquires@wmfs.net. Furthermore, guidance from the Information Commissioner’s Office is as follows: 

* The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that: 

* There is a legitimate interest in disclosure; 

* The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e. the disclosure is necessary to that purpose); and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests. 

* You can find out more about FOI exemptions from the Information Commissioner’s Office. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with our decision. 

Request 

  1. Number of Licenses (ONLY APPLIES TO CONTRACT 3) 

Reply 

We are currently in the process of renewing our Microsoft Enterprise licences, we estimate the new number of licences to be 1375 F3 licenses, 904 E3 licenses and 20 E5 licenses.  

If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.  

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW 

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF. 

21046 – Local Area Network (LAN)

Ref: FOI/21046 

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST 

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your freedom of information request. 

Please find below a summary of our findings. 

Request 

Please can you send me the organisation’s Local Area Network (LAN) contract, which may include the following: 

  1. Contract Type: Managed or Maintenancence 
  2. Existing Supplier: Who is the current supplier?  
  3. Annual Spend for each supplier: What is the annual average spending on the supplier above? If there is more than one supplier, please split the annual averages spent for each supplier.  
  4. Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable.  
  5. Number of Sites: The number of sites, where equipment is supported by each contract.  
  6. Hardware Brand: What is the hardware brand of the LAN equipment?   
  7. Contract Description: Please provide me with a brief description of the overall contract.  
  8. Contract Duration: What is the duration of the contract is and can you please also include any extensions this may include.  
  9. Contract Expiry Date: When does the contract expire?   
  10. Contract Review Date: When will the organisation be planning to review the contract?   
  11. Responsible Officer: Contact details including name, job title, contact number and email address?  

Reply 

The above questions are not applicable as we do not have a support or maintenance contract in place for our LAN. 

Request 

If the LAN maintenance is included in-house please include the following information: 

  1. Hardware Brand: What is the hardware brand of the LAN equipment? 

Reply 

As a major emergency service provider, you will appreciate that we must ensure that our systems are appropriately protected. Releasing detailed information about cyber-attacks upon our organisation in response to your request and other similar requests under Freedom of Information has wider implications that we must consider. By this we mean that disclosing this information may prejudice our ability to maintain our own and national security. We believe that maintaining security and ensuring public safety in a national and local context takes precedence over this request. 

We accept that this type of information is of interest to commercial companies and to researchers but believe that it is not in the greater public good to release detailed information. 

We do not imply that release of this information alone would necessarily be immediately detrimental but taken with other information we consider that it could have an adverse effect on our capability, effectiveness and security. Given the current security climate in the UK we recognise the necessity to take a precautionary approach. In this situation we have also taken account of whether the release of this information, could, if put together with other available information, cause damage. After consideration we concluded that this type of information cannot be divorced from its context and looked at in isolation. In some circumstances, releasing this information could give rise to prejudice that would not otherwise have existed, because, taken together with other information requested, it could disclose a composite of information which is more sensitive than its individual parts taken separately. 

We are therefore refusing your request under Freedom of Information exemptions, s24 National Security, s44 Prohibition on Disclosure. 

In taking this decision we have taken note of the Centre for Protecting the National Infrastructure Guidance on disclosure of sensitive information, which states 

“…. that national security is paramount and should be considered carefully in any government or commercial decision to release or disseminate information to the public”. 

This guidance continues to state that careful consideration must be given before disclosing ‘precise information which exposes an organisation’s information or process control systems to the threat of electronic attack’. 

Some of these exemptions are subject to the public interest test. This means that we must consider whether the public interest in releasing the information outweighs the public interest in refusing to disclose. We have considered that it is in the interest of the majority of the public to protect our systems from potential harm, in order to support us to ensure public safety. We have also decided that the likelihood of damage to our systems need not be immediate as the impact would, in an emergency situation, be potentially serious. We also considered whether release of this information is in the public interest in terms of explaining our decisions, ensuring accountability, or providing transparency into our handling of public finances. We have concluded that the detail of this information is not necessary to meet the public interest or reassure public concerns. As a result, we have decided that the public interest is better served by not disclosing this detailed information.” 

Request 

  1. Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable. 

Reply 

2000 

Request 

  1. Number of Sites: Estimated/Actual number of sites the LAN covers. 

Reply 

45 

Request 

  1. Responsible Officer: Who within the organisation is responsible for LAN please provide me with contact details including name, job title, contact number and email address? 

Reply 

With regards for the contact details of Responsible Manager, WMFS ICT Department operates a single point of contact policy and callers are directed to the ICT Service Desk via HQ Reception 0330 058 9000. The call will be directed to the ICT Service Desk and allocated to the ICT specialist with responsibility for the specific service. There is a direct email address for suppliers making sales enquires email: procurement.enquires@wmfs.net. Furthermore, guidance from the Information Commissioner’s Office is as follows: 

* The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that: 

* There is a legitimate interest in disclosure; 

* The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e. the disclosure is necessary to that purpose); and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests. 

* You can find out more about FOI exemptions from the Information Commissioner’s Office. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with our decision. 

Request 

If the contract is managed by a 3rd party e.g. Can you please provide me with 

  1. Existing Supplier: Who is the current supplier? 
  2. Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable. 
  3. Number of Sites: Estimated/Actual number of sites the LAN covers. 
  4. Contract Type: Managed, Maintenance, Installation,Software   
  5. Hardware Brand: What is the hardware brand of the LAN equipment? 
  6. Contract Description: Please provide me with a brief description of the overall contract. 
  7. Contract Duration: What is the duration of the contract is and can you please also include any extensions this may include. 
  8. Contract Expiry Date: When does the contract expire? 
  9. Contract Review Date: When will the organisation be planning to review the contract? 
  10. Responsible Officer: Who within the organisation is responsible for each of these contract(s) please provide me with contact details including name, job title, contact number and email address? 

Reply 

The above questions are not applicable.  

If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.  

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW 

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF. 

21057 – MFD´s, Printers & Photocopiers Contract.

Ref: FOI/21057 

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST 

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your freedom of information request. 

Please find below a summary of our findings. 

Request

1. Please state the number of printers currently within the organization, including a breakdown of number MFD´s, printers & photocopiers.

Reply 

45 A4 MFD  plus (13 x A3 MFD’s) 

Request

2. Please state the number of devices that are A3 compatible. 

Reply 

13 A3 MFD’s 

Request

3. What percentage of your fleet is printed in colour vs mono? 

Reply 

1 mono device Only – remainder are Colour 

Request

4. In terms of usage, what is your monthly page volumes? 

Reply 

106,907 Feb 2021 colour usage 

133,321 -Feb 2021 mono usage 

Request

5. Who are the main manufacturers for the printers (hardware)? 

Reply 

Konica Minolta (Biz Hub devices ) 

Request

6. Who is your preferred supplier for Hardware? 

Reply 

Konica Minolta – NB: our devices are not supplied under a Leasing agreement – WMFRA purchased the devices 

Request

7. Who are the main supplier(s) of print consumables (Toner, spares, etc)? 

Reply 

Konica Minolta – under a current charge per ‘click’ agreement for compatibility requirements   

Request

8. What is the approximate spend on printers and consumables during the last year? 

Reply 

For example : Since Purchase & installation was completed – over the previous 9 months billing has been as follows: 

Mono Printing Costs = £1016.55 Net of Vat – Usage =  484,260 clicks  

Colour Printing Costs = £9,490.01 Net of Vat– Usage = 451,901 clicks 

Request

9. What Framework (if any) do you use for your print consumables (toners, inks) 

Reply 

ESPO FRWK RM3781 LOT 2 – MULTIFUNCTIONAL DEVICES, MANAGED PRINT AND CONTENT SERVICES 

Request

10. What are the start and end dates for the managed print contract in your organization (if applicable to the MFD´s)? 

Reply 

01/11/2017 – 31/10/2021 Contract (+ 2 periods x 24mths option to extend) – Initial contract for Larger devices at FSHQ & Workshops – Final date therefore 31/10/2025 

31/01/2020 – 01/02/2023 (+ 36mths option to extend) –  contract for replacing all devices at all WMFRA Fire stations – Final date therefore 01/02/2026 

Request

11. Which procurement route or framework was used to procure this service? 

Reply 

CALL OFF from ESPO Framework (following benchmarking exercise) – following abandoned further competition due to material changes to specification requirements 

Request

12. The named person and their role in your organization in charge of the procurement for Print Hardware
13. The named person and their role in your organization in charge of any managed print contracts.
14. The named person and their role in your organization in charge of procurement for Print supplies (toner and ink)

Reply

With regards for the contact details of responsible persons, WMFS operates a single point of contact policy and callers are directed via HQ general contacts on 0330 058 9000. The call will be directed to the person with responsibility for the specific service. There is a direct email address for suppliers making sales enquires email: procurement.enquires@wmfs.net. Furthermore, guidance from the Information Commissioner’s Office is as follows: 

  • The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that:
  • There is a legitimate interest indisclosure;
  • The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e.the disclosure is necessary to that purpose);and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests. 
  • You can find out more about FOI exemptions from the Information Commissioner’s Office. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with our decision.

If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.  

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW 

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.  

21032 – Provision of Laundry Services / Recycling & Waste Management  Contracts

Ref: FOI/21032 

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST 

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your freedom of information request. 

Please find below a summary of our findings. 

Request 

Further to my records, Clearway, Baguette Du Maison food contracts and Johnsons Apparel laundry contracts are expired. Can you please confirm whether these contracts are extended or replaced by any other supplier. If so please provide the full information. 

Supplier/Provider of the services  

Reply 

Clearaway Contract 

Clearaway Recycling & Waste Management  The Forge Stourport Road Kidderminster 

Request 

Total Annual Spend – The spend should only relate to each of the service contract listed above.  

Reply 

Spend set at £51k per annum 

Request 

A description of the services provided under this contract please includes information if other services are included under the same contract.  

Reply 

Services for waste collection; disposal and recycling 

Request 

The number of sites the contract covers 

Reply 

38 x Fire Stations across West Midlands and FSHQTEW Perry Bar and Command Dev Centre Smethwick 

Request 

The start date of the contract 

Reply 

01/02/2019 

Request 

The end date of the contract Initial 2yrs award end  

Reply 

Date 30/01/21 (ultimate end date following 4yr extension expires 31/01/2025) 

Request 

The duration of the contract, please include information on any extensions period.  

Reply 

Awarded contract as:2 years with options to extend for 1 period of 4 years = Total six (6) years  

Request 

Johnsons Apparel Contract 

Supplier/Provider of the services 

Reply 

 Johnsons textile services T/A Johnsons Workwear 

Request 

Total Annual Spend – The spend should only relate to each of the service contract listed above.  

Reply 

Spend set at £40.5k per annum 

Request 

A description of the services provided under this contract please includes information if other services are included under the same contract.  

Reply 

Provision of laundry services – required for rental and non-rental items at all sites within West Midlands fire authority – 

Request 

The number of sites the contract covers 

Reply 

38 x Fire Stations across West Midlands and FSHQ, TEW Perry Bar and Command Dev Centre Smethwick 

Request 

The start date of the contract 

Reply 

 17/02/2019 

Request 

The end date of the contract Initial 2yrs award end 

Reply 

Date 16/02/21  (ultimate end date following 1yr extension expires 16/02/2022) 

Request 

The duration of the contract, please include information on any extensions period. 

Reply 

Awarded contract as :2 years with options to extend for 1x period of   

1 year = Total 3yrs   

Request 

Baguette Du Maison food contracts 

Reply 

NB : We are unable to locate any current contract or registered supplier against ‘Baguette Du Maison’ on our records. 

If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.  

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW 

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.  

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