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20002 – Information governance contacts

Ref: FOI/20002

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your freedom of information request.

Please find below a summary of our findings.

Request

Name of SIRO (Senior Information Risk Owner) if one is appointed, or similar responsibility level if not (Chief Information Governance Officer, Chief Information Security Office etc), or responsible person for SIRO duties.

Contact email of person named in request No. 1.

Reply

The SIRO for West Midlands Fire service is Assistant Chief Fire Officer Gary Taylor and can be contacted at: contact@wmfs.net

Request

Name of DPO (Data Protection Officer) or responsible person for DPO duties.

Name of person with overall responsibility for Cyber security or equivalent

Name of person with overall responsibility for information security or equivalent

Name of person with overall responsibility for information Governance or equivalent

Contact email of DPO.

Reply

The Data Protection Officer is Martina Doolan and can be contacted at datamanager@wmfs.net. The Data Protection Officer is also responsible for Cyber security, information security and information Governance or equivalent

Request

Do you have appointed IAO’s? If so, whom are they, if they have been defined (Name/Job Title – or just job title if they fall below the level of disclosure you publish for FOI’s)?

Reply

The information Asset Owners are our leadership team (Strategic Enabling Team) details of which can be found at the following link: https://www.wmfs.net/about-us/#leadership

Request

Are you or have you considered becoming ISO 27001 compliant or certified? If so whom is responsible for maintaining this? (as in, the person)

Contact email of person responsible

Reply

The benefits of ISO including 27001 are continually assessed and West Midlands Fire Service are not certified at this time.

The contact for this would be the Data Protection Officer.

Request

Are you required to connect to the PSN Code of Connection (CoCo)? If so whom is responsible for complying with its requirements? (as in, the person)

Contact email of person responsible.

Reply

West Midlands Fire service is not required to connect to the PSN Code of Connection. Therefore the contact for this is not applicable.

If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

19166- Management of Data Protection Requests

Ref: FOI/19166

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

West Midlands Fire Service has now completed its search for the information requested on 12th December 2019.

Please find below a summary of our findings.

Request

1) What is the email address of the person in your organisation who is responsible for the management of Subject Access Requests / DPA Requests?

Reply

West Midlands Fire Service does not disclose individual contact details as under Section 40(20) of the Freedom of Information Act 2000.  The generic email address for the Data Manager is email: data.manger@wmfs.net and generic phone number is 03300 589 000  and data protection request can be made on our website using the below link:

https://www.wmfs.net/about-us/data-request/

Furthermore, guidance from the Information Commissioner’s Office is a as follows:

The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose.  This involves a three-stage test. A public authority will generally have to satisfy itself that:

There is a legitimate interest can be met, or fully met, by the disclosure of information which identifies individuals (i.e the disclosure is necessary to that purpose); and, the disclosure would not involve unwarranted detriment to individual’s privacy or other rights and legitimate interests.

Request

2) What percentage of Subject Access Requests have been responded to on time since 25th May 2018? If you do know have this figure please provide a figure for what you do have.

Reply

100%

Request

3) On average how many SAR/DPA requests does your authority receive in a month?

Reply

2

Request

4) How many SAR officers are employed by your organisation who work on Subject Access Requests?

Reply

West Midlands Fire Service Information Governance team has 2 members whom can deal with various aspect information governance requests which includes subject access request.

Request

5) What is the generic email address of the team which deals with SARs / DPA requests within your organisation?

Reply

data.manager@wmfs.net or using the below link

https://www.wmfs.net/about-us/data-request/

Request

6) How many overdue Subject Access Requests do you currently have?

Reply

None

If you have any queries about this freedom of information request, please contact us.  Please remember to quote the reference number above in any future communications.

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

19118 – Requests for information

Ref: FOI/19118

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 30th August 2019.

Please find below a summary of our findings.

Request

I would be grateful if you provide me with the following information please:

How many requests do you receive per annum (for the last 3 years)

Reply

Year EIR FOI SAR DPA Total
2016 0 154 0 4 158
2017 2 145 0 9 156
2018 0 180 8 12 200
2019 to date 1 118 22 7 148

Request

What IT resources are used to help with management/tracking, reporting, auditing, redaction, etc

Reply

West Midlands Fire Service currently uses an excel spreadsheet for management/tracking, reporting and auditing. Redaction is carried out as required by staff members.

Request

Are these decided by each Fire & Rescue Service or are they provided as part of a National resource?

Reply

The resources used by West Midlands Fire Service are decided by us.

If you have any queries about this freedom of information request, please contact us.  Please remember to quote the reference number above in any future communications.

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF

19028 – Social media

Ref: FOI/9028

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 25th February 2019

Please find below a summary of our findings,

Request

  1. As of the 31st January 2019, how many social media accounts do you have representing your organisation?

Reply

Currently we have 109 social media accounts. 5 of these are corporate accounts, the others represent other stations or departments within West Midlands Fire Service.

Request

  1. 12 months ago – as of the 31st January 2018 – how many social media accounts did you have?

Reply

There were approximately 147 social media accounts representing the service at that time. 5 of these are corporate accounts, the others represent other stations or departments within West Midlands Fire Service.

Request

  1. How many inbound social media questions, queries or complaints did you receive during the period 1st January 2019 to 31st January 2019?
  2. How many inbound social media questions, queries or complaints did you receive during the period 1st January 2018 to 31st January 2018?

Reply

This information is exempt under section 1 of the Freedom of Information Act 2000 as we do not hold this information. We do not collect the numbers of inbound questions and queries via social media.

Request

  1. As of the 31st January 2019, how many people in your organisation manage and respond to inbound social media questions, queries or complaints?
  2. 12 months ago – as of the 31st January 2018 – how many people in your organisation were managing and responding to inbound social media questions, queries and complaints?

Reply

This information is exempt under section 1 of the Freedom of Information Act 2000 as we do not hold this information. All social media questions, queries and complaints for our corporate social media accounts are handled by our corporate communications department. Information on who manages these queries for the other station and department accounts is not available as they are managed locally .

Request

  1. What was your average response time across all of your social media accounts during the period of 1st January 2019 to 31st January 2019?
  2. What was your average response time across all of your social media accounts during the period of 1st January 2018 to 31st January 2018?

Reply

This information is exempt under section 1 of the Freedom of Information Act 2000 as we do not hold this information. We do not measure or record the response times across social media.

If you have any queries about this freedom of information request, please contact us.  Please remember to quote the reference number above in any future communications.

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

19085 – Subject Access Requests

Ref: FOI/19095

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

West Midlands Fire Service has now completed its search for the information requested on 29th July 2019

Please find below a summary of our findings.

Request

Can you please provide the following information:

  1. Do you have a backlog of Subject Access Requests, i.e. Subject Access Requests that have been received but have not been completed within the statutory time limit of one month.
  2. If the answer to question 1 above is yes, how many Subject Access Requests do you have that are over the statutory time limit of one month.
  3. Out of the figure provided in response to question 2 above can you provide details of how many of the overdue Subject Access Requests are:
  • Up to one month overdue
  • Over one month overdue

Reply

West Midlands Fire Service currently has no backlog of subject access requests.

If you have any queries about this freedom of information request, please contact us.  Please remember to quote the reference number above in any future communications.

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

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