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21044 – E-Learning

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Ref: FOI/21044 

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST 

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your freedom of information request. 

Please find below a summary of our findings. 

Request

1.The name of your organisation

Reply 

West Midlands Fire Service 

Request 

2.Does your organisation use an e-learning system that is accessed through a web browser? 

Reply 

Yes. 

Request 

3.If you answered NO to Q2, please briefly explain how remote learning is managed in your organisation then scroll to the bottom of the survey and click submit (subsequent questions do not apply). 

Reply 

N/A 

Request 

4.What type of e-learning system is used?   

If there is more than one system please indicate the most important for organisational training. 

Reply 

Learning Management System (LMS)   

Request 

5.Who is the system supplier?  

This is the name of the company that provides the service for access to the system. If there is no supplier and your system is developed and managed by your organisation state “In-house” and go to Q10. 

Reply 

In-house 

Request 

6.What is the name of the system? 

This is the brand name of the software not your internal name for the system. 

Reply 

N/A 

Request 

7.What is the duration, in months, of the service contract with the system supplier? 

Reply 

N/A 

Request 

8.What is the value of the contract in GB Pounds, excluding VAT? 

Include the system related costs only e.g. do not include the cost of content you licence from the supplier. 

Reply 

N/A 

Request 

9.When does the current contract end (YY/MM)? 

Reply 

N/A 

Request 

10.How many individual end users logged into the system in the calendar year 2020?  

Please provide an approximation if the exact number is unknown. 

Reply 

Approximately 2300 

Request 

11.How do you expect the number of end users who log into the system in the calendar year 2021 to change against your answer to question 10? 

To increase 

To decrease 

No change 

Reply 

No change 

Request 

12.What is the primary purpose of the system? Tick all that apply:  

Compliance training 

Continuing professional development (CPD) 

Competency training 

Onboarding (training new staff) 

Other 

Reply 

Compliance training  

Continuing professional development (CPD)  

Competency training  

Onboarding (training new staff) 

Request 

13.Does the e-learning system have functionality for making bookings of face-to-face training or online web conferencing sessions?  

Yes 

No 

Reply 

No 

Request 

14.How are end user accounts created and authenticated? 

Manually (user accounts are created manually on the system, individually or by file upload) 

Active directory 

Other single sign-on (SSO) 

Don’t know 

Reply 

Active Directory  

Request 

15.Is the system integrated with another external system (if NO please jump to Q18)? 

By integration we mean is data (other than authentication information) transferred to/from another system? 

Yes 

No 

Reply 

Yes 

Request 

16.If you answered yes to Q15, what is/are the external system(s)? 

Human Resources system (HRIS/HCNS)  

Customer Relationship Management system (CRM)  

Training records system 

Other 

Reply 

Training records system 

Request 

17.How does the data flow between the systems? 

From the e-learning system to the external system(s) 

From the external system(s) to the e-learning system 

Between the systems in both directions 

Reply 

From the e-learning system to the external system(s)   

Request 

18.What is the job title of the person responsible for the e-learning system? 

Reply 

With regards for the contact details of person responsible for the e-learning system, WMFS operates a single point of contact policy. General contacts telephone number is 0330 058 9000. The call will be directed to the person with responsibility for the specific service. There is a direct email address for suppliers making sales enquires email: procurement.enquires@wmfs.net. Furthermore, guidance from the Information  

Commissioner’s Office is as follows: 

  • The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that:
  • There is a legitimate interest indisclosure;
  • The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e.the disclosure is necessary to that purpose);and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests. 
  • You can find out more about FOI exemptions from the Information Commissioner’s Office. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with ourdecision

Request 

19.If you are responsible for e-learning in your organisation and would like to receive a copy of the research report, please enter your name. 

Reply 

N/A 

Request 

20.And finally your email address.   

Reply 

As above in question 18. 

If you have any queries about this Freedom of Information request, please contact us. 

Please remember to quote the reference number above in any future communications.  

For service complaints, issues or comments regarding this request please contact The Public 

Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW 

Further information concerning Freedom of Information requests can be found on the 

Information Commissioner website at either the following link: https://ico.org.uk/ or at 

Wycliffe House, Water Lane, Wilmslow, SK9 5AF. 

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