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21008 – Mobile and Telephony contracts

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Ref: FOI/21008

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested further to your freedom of information request.

Please find below a summary of our findings.

Telephony System

Request

What is your current telephony system?

Reply

West Midlands Fire Service’s current telephony system is Atos Openscape Voice

Request

How many users of the telephony system?

Reply

West Midlands Fire Service has 1200 users of the telephony system

Request

When is the contract up for renewal?

Reply

The contract is up for renewal in May 2021

Request

Are you considering or interested in Microsoft Teams Voice (Direct Routing)?

Reply

Microsoft Teams Voice has already been implemented

Request

Current annual spend?

Reply

WMFS current annual spend is £25000

Request

The name (separately) and email address of the primary contact for this contract?

Reply

With regards for the contact details of the primary contact for the telephony system contract, WMFS ICT Department operates a single point of contact policy and callers are directed to the ICT Service Desk via HQ Reception on (0121) 380 6067. The call will be directed to the ICT Service Desk and allocated to the ICT specialist with responsibility for the specific service.

Mobile phone contracts

Request

Who is your current mobile phone provider?

Reply

The current mobile phone provider is EE

Request

How many mobile connections?

Reply

West Midlands Fire Service has 899 connections

Request

When is the contract up for renewal?

Reply

Jan 2021

Request

How long do you contract for (24 or 36 months)?

Reply

Our contacts are for 24 month for individual connections

Request

Current annual spend?

Reply

West Midlands Fire Service annual spend is £120,000

Request

The name (separately) and email address of the primary contact for this contract?

Reply

With regards for the contact details of the primary contact for the mobile phone provision, WMFS ICT Department operates a single point of contact policy and callers are directed to the ICT Service Desk via HQ Reception on (0121) 380 6067. The call will be directed to the ICT Service Desk and allocated to the ICT specialist with responsibility for the specific service.

Crown Commercial Services frameworks

Request

Do you procure through the Networks Services 2 framework? (RM3808 previously RM1045) If not, how do you procure mobiles and telecommunication services/solutions? –

Reply

West Midlands Fire Service procures through the Networks Services 2 framework using RM3808

If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

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