19145 – IT Service Management

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Ref: FOI/19145

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 28th October 2019.

Please find below a summary of our findings.

Request

What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)?

Reply

Ivanti Service Manager

Request

Who is your current vendor?

Reply

Ivanti

Request

When does the contract with your current service desk provider end?

Reply

Currently this is a rolling contract

Request

How much does your current ITSM service desk tool cost annually?

Reply

Approx £22k

Request

When will you be looking to review your current service desk tool?

Reply

We are actively reviewing our current service desk tool

Request

What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?

Reply

SCCM

Request

Who is your current vendor?

Reply

Microsoft

Request

When does the contract with your current desktop provider end?

Reply

Not applicable

Request

How much does your current ITAM desktop tool cost annually?

Reply

This comes at zero cost

Request

When will you be looking to review your current desktop tool?

Reply

This is not on the current planned agenda for review

If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.

For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

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