Ref: FOI/19145
RE: FREEDOM OF INFORMATION ACT 2000 REQUEST
I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 28th October 2019.
Please find below a summary of our findings.
Request
What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)?
Reply
Ivanti Service Manager
Request
Who is your current vendor?
Reply
Ivanti
Request
When does the contract with your current service desk provider end?
Reply
Currently this is a rolling contract
Request
How much does your current ITSM service desk tool cost annually?
Reply
Approx £22k
Request
When will you be looking to review your current service desk tool?
Reply
We are actively reviewing our current service desk tool
Request
What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?
Reply
SCCM
Request
Who is your current vendor?
Reply
Microsoft
Request
When does the contract with your current desktop provider end?
Reply
Not applicable
Request
How much does your current ITAM desktop tool cost annually?
Reply
This comes at zero cost
Request
When will you be looking to review your current desktop tool?
Reply
This is not on the current planned agenda for review
If you have any queries about this Freedom of Information request, please contact us. Please remember to quote the reference number above in any future communications.
For service complaints, issues or comments regarding this request please contact The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW
Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
