19004 – ICT Enterprise Resource Planning Software Solution

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Ref: FOI/19004

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 10Th January 2019

Please find below a summary of our findings.

Request

  1. Enterprise Resource Planning Software Solution (ERP) -this is

the organisation’s main

ERP system and may include service support, maintenance and upgrades.

  1. Primary Customer Relationship Management (CRM) Solution-this

is the organisation’s main

CRM system and may include service support, maintenance and upgrades.

Example of CRM systems the organisation may use could include Microsoft Dynamics, Front Office, Lagan CRM, Firmstep

  1. Primary Human Resources (HR) and Payroll Software

Solution-this is the organisation’s main

HR/payroll system and may include service support, maintenance and upgrades. In some cases the HR contract maybe separate to the payroll contract please provide both types of contracts. Example of HR/Payroll systems the organisation may use could include iTrent, Resourcelink.

  1. The organisation’s primary corporate Finance Software

Solution-this is the organisation’s main

Finance system and may include service support, maintenance and upgrades. Example of finance systems the organisation may use could include E-Business suite, Agresso (Unit4), eFinancials, Integra, SAP

In some cases you may come across contracts that provides service support maintenance and upgrades separate to the main software contract, please also provide this information in the response following the requested data below.

For each of the categories above can you please provide me with the relevant contract information listed below:

  1. Software Category: ERP, CRM, HR, Payroll, Finance
  2. Name of Supplier: Can you please provide me with the software

provider for each contract?

  1. The brand of the software: Can you please provide me with the

actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.

  1. Description of the contract: Please do not just state two to

three words can you please provide me detail information about this contract and please state if upgrade, maintenance and support is included.

Please also include any modules included within the contract as this will support the categories you have selected in question 1.

  1. Number of Users/Licenses: What is the total number of

user/licenses for this contract?

  1. Annual Spend: What is the annual average spend for each contract?
  2. Contract Duration: What is the duration of the contract

please include any available extensions within the contract.

  1. Contract Start Date: What is the start date of this contract?

Please include month and year of the contract. DD-MM-YY or MM-YY.

  1. Contract Expiry: What is the expiry date of this contract?

Please include month and year of the contract. DD-MM-YY or MM-YY.

  1. Contract Review Date: What is the review date of this contract?

Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.

Reply

Please see attached.

Contract Information 1.0 Download

Request

Contact Details: I require the full contact details of the

person within the organisation responsible for this particular software contract (name, job title, email, contact number).

Reply

With regards for the contact details of Contract Manager, WMFS ICT Department operates a single point of contact policy and callers are directed to the ICT Service Desk via HQ Reception on (0121) 380 6067. The call will be directed to the ICT Service Desk and allocated to the ICT specialist with responsibility for the specific service. There is a direct email address for suppliers making sales enquires email: procurement.enquires@wmfs.net. Furthermore, guidance from the Information Commissioner’s Office is as follows:

* The presumption is in favour of protecting privacy, so the release of personal information will only be fair if there is a genuine reason to disclose. This involves a three-stage test. A public authority will generally have to satisfy itself that:

* There is a legitimate interest in disclosure;

* The legitimate interest can only be met, or fully met, by the disclosure of information which identifies individuals (i.e. the disclosure is necessary to that purpose); and, the disclosure would not involve unwarranted detriment to the individual’s privacy or other rights and legitimate interests.

* You can find out more about FOI exemptions from the Information Commissioner’s Office. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with our decision.

If you have any queries about this Freedom of Information request, please contact me.  Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: https://ico.org.uk/ or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

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