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17102 – Falls Response

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Ref: FOI/17102


I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 22nd September 2017.

Please find below a summary of our findings.

I would like to request information pertaining to any trials your FRS has undertaken as part of the NJC workstreams as set out below.

1.Emergency Medical Response

2.Multi Agency Response

3.Environmental Challenges

4.Youth and Social Engagement

5.Inspection & Enforcement

I would be grateful if you will provide answers to the following questions


1.Please state which of the above (if any) has your FRS undertaken in trials


1.Emergency Medical Response


2.Please state the start and end dates of each trial


Started on 27th September 2015, to date


3.Please state the estimated numbers of staff involved


Estimate of 689 staff involved


4.Please state which sites were involved (ie fire stations)


Perry Barr, Oldbury, Brierley Hill, West Bromwich, Dudley, Willenhall, Wolverhampton, Fallings Park, Bilston, Tettenhall, Wednesbury, Northfield, Haden Cross, Solihull, Sheldon, Coventry, Canley, Foleshill, Binley, and Hay Mills


5.Please provide copies of any significant operational lessons learned


The following significant operational lessons were learned.

Cross Contamination – Procedures for decontamination of equipment has been developed and issued.

Inoculations – Details of recommended vaccinations updated to cover falls response.

NEWS – WMFS have adopted the National Early Warning Score (NEWS) system for assessing clients at falls response incidents.

Clinical Waste – A contract for disposal of clinical waste has been let to provide disposal points on a number of Fire Stations.

Stress, Anxiety and Mental Fitness – Details of sources of support reissued and work to develop further support forms part of on-going development of the service.

Turnout method for falls response – Trial of turning out to falls response calls using mobile phones to minimise stress is ongoing. Evaluation is due to be completed by the end of December and recommendations will follow.


6.Please provide copies of clinical outcomes achieved




7.Please explain what funding was used to undertake the trials


The funding is provided by one of our partners.


8.Please explain what if any income was raised as a result of the trials


Details of the payments made to us is exempt under section 21 of the Freedom of Information Act 2000 as this information is reasonably accessible to the requestor. Information concerning the amounts paid to West Midlands Fire Service by the councils with respect to falls response can be found on the transparency data on the council websites please see links below

Coventry transparency data –

Wolverhampton transparency data –

Dudley transparency data –


9.Please provide information regarding any injuries or near misses that were recorded as a result of the work undertaken.



2017 – Musculoskeletal – 3

Near Misses

Cross contamination – 4

Late arrival – 1

Lack of training – 2

Equipment fault – 4

Incorrect mobilisation – 3

Poor info supplied – 3


10.What specific additional training was given as part of the workstream trial.


Either: First Aid at Work (Green book staff); or Trauma Management (Grey Book staff)

Training modules on Falls Response, AED and Moving and Handling

Supporting Ecademy packages on Falls Project, Safeguarding, Manual Handling and New AED

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

Further information concerning Freedom of Information requests can be found on the Information Commissioner website at either the following link: or at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.