17061 – Special Services policy

< Back

Ref: FOI/17061

RE: FREEDOM OF INFORMATION ACT 2000 REQUEST

I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 19th June 2017.

Please find below a summary of our findings.

Request

please can you provide a copy of your brigades Special Services policy including fee’s charged

Reply

Please see attached.

Responding to other eventualities and other services 1.0 Download

Request

At what point do you start charging at the time of mobilisation or at arrival on scene?

Reply

Currently SSC calls are charged from when crews are in attendance. This will be subject to when the Incident Commander deems the Incident to be chargeable which will be recorded on the agreement signed by the owner, occupier or operator of any premises in relation to which the service is provided or the person who requests the service or for whom the service was provided.

If you have any queries about this email, please contact me.  Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road.

Customer Service Form

Fire Control Application

General enquiry


A safe and well visit for you..

A safe and well visit for someone else...

Safeside enquiry form


Booking enquiry

Did you know we're on YouTube?

All of our safety videos, information about Our Plan and British Sign Language videos are available on our YouTube channel. Give it a try and subscribe today!

WATCH
Accessibility