16009 – Control room staffing

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A request for information on ranks and roles of Fire Control room staff

Ref: FOI/16009


I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on rank/role of control room staff.  Please find below a summary of our findings.



What is the current establishment of personnel employed in the rank/role of control room staff?


Establishment is Firefighter – 40, Crew Commander – 9, Watch Commander A – 10, Watch Commander B – 4, Group Commander A – 1, Group Commander B – 1


How many of the establishment are watched based? Please provide a breakdown by rank/role.


Firefighter – 40, Crew Commander – 8, Watch Commander A – 8, Watch Commander B – 4


How many control staff rank/role holders are deployed elsewhere within the Fire and Rescue Service? Please provide a breakdown of what role they fulfil.


6 staff working elsewhere.

Fire Safety – 3,  Schools Education Officer –  1, TOps Specialist Services – 1, E Learning Team – 1.


What was the total number of days lost to sickness absence by control room staff in the past 12 months? Please break down by month.


Dec-14 75
Jan-15 71
Feb-15 63
Mar-15 43
Apr-15 41
May-15 66
Jun-15 81
Jul-15 60
Aug-15 34
Sep-15 17
Oct-15 41
Nov-15 85
Dec-15 96


What was the total amount of overtime paid to control room staff in the past 12 months? Please break down by month.


Month Overtime paid £
January 2015 £3,363.11
February 2015 £2,361.99
March 2015 £2,039.55
April 2015 £8,058.26
May 2015 £701.47
June 2015 £2,132.33
July 2015 £6,428.96
August 2015 £5,634.67
September 2015 £4,477.48
October 2015 £2,757.29
November 2015 £7,953.05
December 2015 £2,111.23
TOTAL £48,019.39


What shift system do control staff work?


Minimum staffing levels each shift:-

Days Minimum 10

Nights Minimum 9

Pre-planning 2 x Watch Managers per shift (one of which will be officer in charge) – Total of 3 ranks on duty each shift


On how many occasions have control rooms operate below the minimum staffing levels in each month of the last 12 months? Please provide information about the staffing levels on these occasions and break down by rank/role.


16009 – Staffing Levels 2015

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW

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