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16004 – Incidents By Ward

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A request for information on the number of 999 calls we received in 2015 and the wards with the most incidents.

Ref: FOI/16004


I am writing to confirm that the West Midlands Fire Service has now completed its search for the information you requested on 16th December 2015

Please find below a summary of our findings.


In 2015, how many calls did West Midlands Fire Service received through  999?


West Midlands Fire Service receives calls from a number of sources.  Below is the number of calls received in 2015 by Staffordshire and West Midlands Fire Control which were within the West Midlands area OR were outside but were attended by WMFS. This includes ALL calls which resulted in an incident number being created, regardless of whether they resulted in an incident being attended or not. This includes repeat calls for the same incident (a new incident number will be created for a call, when the operator realises this is actually to do with an existing incident, they will link them together), as well as exercises, standby (when an appliance is sent to an area of the brigade other than its own to cover for another), tests, etc.

Method of Call Number of Calls received
Other Emergency Services 5175
999 35010
Other 12523

Calls which do not have a location attached to them are not included (since the joint Fire Control, incidents with a Staffs location can only be accessed by Staffs, and those in WMFS locations can only be accessed by WMFS, unless they were attended by the other Brigade. The system can’t work out what to do with incidents with no location so it just ignores them).

‘Other emergency services’ include ambulance, police, other fire services and the Highways Agency.


I would request a breakdown of the 10 most called out wards. I would ask for the name of the ward and the number of callouts to that location in the entire year.


Please see below for the top 10 wards for the number of incidents attended in 2015:

Ward name Incidents attended
Nechells 651
Ladywood 629
Bordesley Green 479
Aston 406
Soho 403
Sparkbrook 400
St. Michael’s 364
Washwood Heath 319
Henley 307
South Yardley 303

Please note incident data for the period April-December 2015 is only confirmed at the end of the financial year, so the numbers below may be subject to change.

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future communications. If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision please write to The Public Relations Department, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW