General enquiries

If your query or comment is not a compliment, complaint, incident/fire report request or fire safety issue then please complete the form below. If it does relate to any of those, please click those links to go to the correct form to ensure your query is directed to the correct team.

If your query relates to a smoke alarm, or you wish to request a Safe and well visit (which includes fitting of smoke detectors, if applicable) then please complete one of our safe and well visit request forms.

All enquiries submitted are dealt with according to our customer care standards.


If you are having any difficulties with our comment form, or if you’d prefer to speak to us in person, please call our general contact number on 0845 5000 900 during business hours.