West Midlands Fire Service are proud of the services we provide and are committed to providing you with a caring, efficient and cost effective fire service, which we continually seek to improve. We are the second
largest Metropolitan Fire Service in the country, providing fire safety education and emergency response to people who live and work across the West Midlands area to make you safer, stronger and healthier.
Our organisation provides a wide range of services to you, the public. This document provides you with information about the standards you can expect when you contact us and how you can compliment, comment or complain (CCC) about the service you have received.
Your comments are important to us and help us to improve our service to you.
Our guiding vision statement is to make the West Midlands safer, stronger healthier. We believe that we have
an important role to play, in helping people live safer, healthier lives and supporting West Midlands businesses and the economy to thrive.
West Midlands Fire Service is the second largest fire and rescue service in the country, delivering emergency response, prevention, advice and legislative enforcement services to
2.8 million residents in the seven local authority districts that make up the service area within the West Midlands conurbation.
We are accountable to the public, via the West Midlands Fire and Rescue Authority, made up of 15 local
councillors from Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall and Wolverhampton. We’re as committed as ever to getting to the most serious incidents in a five-minute, risked based attendance time.
We continually remain focused on reducing risk by preventing emergencies through public involvement, engaging with our partners, targeting schools, communities and vulnerable people with advice and guidance.
Our protection service priorities the risks to the business sector, focusing on the provision of advice and, importantly, the enforcement of legislation.
Our response service protects life and properties across the range of emergencies we attend.
Please be aware that our operational staff work to a shift pattern system which, may cause a slight delay in our response.
To contact us please visit our Contact Us page for the various methods to get in touch.
If you want to submit a compliment, comment or complaint, the forms to do this can be found on our contact us page as well.