West Midlands Fire Service are proud of the services we provide and are committed to providing you with a caring, efficient and cost effective fire service, which we continually seek to improve. We are the second
largest Metropolitan Fire Service in the country, providing fire safety education and emergency response to people who live and work across the West Midlands area to make you safer, stronger and healthier.
Our organisation provides a wide range of services to you, the public. This document provides you with information about the standards you can expect when you contact us and how you can compliment, comment or complain (CCC) about the service you have received.
Your comments are important to us and help us to improve our service to you.