We take our responsibility under the Freedom of Information Act 2000 extremely seriously.
As well as making sure we comply with all regulations, we also try to go further where we can to be as open and transparent as possible. Before submitting an FOI request, you can search our knowledge base (link below) to see if it’s already been answered.
Our Documents section also contains a number of useful publications to view and download.
If you still wish to make a request, you can either complete a new request form or contact our Data Manager providing a name, contact details and the information required:
West Midlands Fire Service
99 Vauxhall Road
We publish a selection of our Freedom of Information responses which we feel are of wider public interest and demonstrate how decisions have been made, how public money has been spent and how resources have been used.
The log lists responses from August 2015. It is organised into searchable categories.
Responses containing personal information will either not be published or will have the information removed in line with the Data Protection Act 2018.
You may re-use information (not including logos or photography) free of charge in any format or medium, under the terms of the Open Government Licence.
Our three most commonly asked FOIs can be viewed below.
If you’ve searched our existing FOI responses and not found what you need, you can submit a new request to us using the form below.
Information that may be withheld
The Freedom of Information Act sets out exemptions which, in certain circumstances, allow us to withhold requested information. If we decide on this course, we will tell you which exemption has been applied and why.
Examples of why requests might be refused include (but are not limited to):
personal information covered by the Data Protection Act or which, if released, might risk identifying someone
information already in the public domain and easily accessible by other means, eg via our website or a government site
protecting the service and wider society against crime, eg to avoid information about how we operate and protect our systems falling into the hands of those with malicious intent
unreasonable or vexatious requests where we’d have to spend a disproportionate amount of resources to meet them
where processing a request would take more than the time set out in the Act (18 hours for local authorities, which equates to staff costs of £450)
information that is in draft form.
When it’s not clear if information should be released, we are expected to apply the ‘public interest test’. Our decision to release or restrict data should depend on whether its release would or would not be beneficial to the public. This involves weighing up all the circumstances, INCLUDING??? the exclusion of the duty to confirm or deny existence of the document, against the public interest in disclosing the holding of the information.
Visit the Information Commissioner’s website for further guidance.
We will challenge any request we deem vexatious through abusive or aggressive language, frequent or overlapping requests on the same or a similar subject, unfounded accusations and where an individual may be using a pseudonym.
Information Communication Technology (ICT) Manager Contact Details
Our ICT department operate a single point of contact policy, and callers are directed to the ICT Service Desk via our reception at our headquarters, tel 0121 380 6067. Calls are directed to the ICT specialist with responsibility for the specific service. Suppliers making sales enquiries should visit our Procurement section to make contact with the team directly.
Information owned by another organisation
Some of the information we hold might not be owned by us or be our responsibility. In these cases, where reasonably practical, we’ll aim to consult the owners of the information before we decide whether or not we are able to disclose it.
If you’re not satisfied with the information that has been provided in response to a request, you can ask us to review our decision or the information provided, by writing to:
West Midlands Fire Service
99 Vauxhall Road
We will assess whether the decision can be reviewed and explain the processes involved. If, once our internal processes have been exhausted, you’re still not happy with the outcome, you have a right to complain to the Information Commissioner’s Office.
The Service is committed to understanding and being responsive to the diverse needs of our communities and also to our Service’s core values which enables the Service to provide the best working environment for our employees and the most effective and professional standards in service delivery. Our commitment to fulfilling the General and Specific duties placed upon us by the Equality Act 2010 and also meets the statutory requirements set out within the Act. We want everyone who visits the West Midlands Fire Service website to feel welcome and find the experience rewarding.
How accessible is our website?
To help us make the West Midlands Fire Service website a great experience for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.0 to measure out pages and content against. We believe our site meetings the AA standard for accessibility and constantly review content to ensure this is the case. If you find any problems with accessibility or content on our website, please get in touch.
Letting us know
If you enjoyed using the West Midlands Fire Service website, or if you had trouble with any part of it, please get in touch. We’d like to hear from you in any of the following ways:
email us at firstname.lastname@example.org
call us on 08455000900