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Website Privacy Policy | Cookie Policy | Organisational Privacy Policy | Website Terms and Conditions

© West Midlands Fire Service Corporate Communications 2019

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Customer Service Form

General enquiry


Before we begin...

... often the things we get asked most are already on our website, so you don't need to submit a general enquiry, if what you need is one of the below, just click it for more info or to get the contact details you need.

Safe and well visit - this used to be called a 'home safety check', it's when our fire crews visit your home, give advice and fit free smoke alarms

Fire safety issue - if there's an issue or you have an enquiry about fire safety at a business or other commercial premises

School visit - if you'd like us to visit your school or nursery, this is the info you need.

Community visits, events or visiting a station - if you're a community group like scouts or beavers and want a visit, or would like a crew to attend an event in your community, these are the details you need!

Fire Cadets - if you'd like more information or would like to apply to be a Fire Cadet, all the details are here!

Recruitment - if you want to work for us, all the details on support staff, firefighter and fire control recruitment is here.

If none of these help, go ahead and click 'next'!

SMS Mobile number
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If you want us to reply to you, indicate this here. If it's just a comment that does not require a response, you can also tell us here.

A safe and well visit for you..

A safe and well visit for someone else...

Safeside enquiry form


We will verify this against your address, but it helps us show you costs for each programme accurately.

Your details

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School/Group Details

Invoice Address

Visitor information

Please enter the total number of learners, not including teaching/support staff
Please enter the total number of teaching/support staff. (ratio of 1:8 maximum)

Please note: For the Smart Choice programme a minimum of 4 teachers or supervisors will be required to supervise childrens activity in some of our scenarios

This information allows us to ensure we have the most suitable staff available for your visit
This information allows us to ensure we have the most suitable staff available for your visit

Dates and transportation

To make sure we can offer you the best time for your visit, please enter your 3 most preferred dates.

Your visit date will not be booked and confirmed until you hear back from us.

Certain courses only run on certain days, see below:

Smart Choices - Tues, Weds and Thurs
Lifeskills - Fri
SEN - Mon
Bright Sparks (Handsworth only) - Fri

Referrals and any other notes

Data and well-being acknowledgement

Booking enquiry

Accessibility
cancel accessibility
Accessibility Statement

Accessibility statement

The Service is committed to understanding and being responsive to the diverse needs of our communities and also to our Service’s core values which enable the Service to provide the best working environment for our employees and the most effective and professional standards in service delivery. Our commitment to fulfilling the General and Specific duties placed upon us by the Equality Act 2010 and also meets the statutory requirements set out within the Act. We want everyone who visits the West Midlands Fire Service website to feel welcome and find the experience rewarding.

How accessible is our website?

To help us make the West Midlands Fire Service website a great experience for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.0 to measure our pages and content against. We believe our site meets the AA standard for accessibility and constantly review content to ensure this is the case. If you find any problems with accessibility or content on our website, please get in touch.

Additional features

To further improve the accessibility of our website, additional features such as British Sign Language are available on core pages such as safety information and how to contact us. Pages with British Sign Language Translation will have the BSL symbol located at the top of the page.

An alternative language system is also available, providing Google translation services across our entire website in 103 different languages. This can be accessed from the footer area of all our pages. Please note the translation services provided by Google are not controlled or endorsed by West Midlands Fire Service and as such we are not responsible for the accuracy of the translations. For further information, please contact us using the details below.

Letting us know
If you enjoyed using the West Midlands Fire Service website, or if you had trouble with any part of it, please get in touch. We’d like to hear from you in any of the following ways:

email us at contact@wmfs.net
call us on 03300 589000

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