Contact Us
We are proud of the services we provide and are committed to providing you with a caring, efficient and cost effective fire and rescue service, which we continually seek to improve. You, the customer, are our top priority.
Our organisation provides a wide range of services and we have a series of Customer Care Standards that set out the level of service you can expect from us.
For further information on our Cutomer Care Standards please follow the link on the left hand side to the CCC Standards.
We will check to make certain that we achieve our standards and look for ways in which we can improve the services we provide.
Through our website you should be able to find all the information you require. If you need further assistance please contact us. Information requested and supplied will only be used in accordance with the Freedom Of Information and Data Protection Acts.
Contact us
We value your views, your comments will help us to improve our services. If you require any further information, or would like to comment, compliment or complain about our services, please contact our Public Relations Team by the following methods:
Ring our Customer Service Line on 0121 380 7404 (24 hour answerphone)
Write to: Public Relations Team
West Midlands Fire Service Headquarters
99 Vauxhall Road
Birmingham B7 4HW
e-mail: contact@wmfs.net
All non-emergencies and general enquiries for the whole of the West Midlands call 0845 5000 900
For a free Home Fire Safety Check call free on 0800 389 5525 or click here
Remember: In an emergency dial 999 and ask for Fire!
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